Terrible dining experience. - Oenotri Napa - Buy Reservations
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🤮 1/5 - Terrible dining experience.
By 👻 @Christopher F., 04/02/2022 3:00 am
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Came in at 7:30 got a reservation for 8:30. Came back at 8:30 was seated. Initial person who came said another person would be our server. The other person came and said I'll be with you shortly. Then original person came back and said actually I will be your server. Ordered sparkling water, focaccia bread and a salad to start. Then gave our entree orders 9:00 still no entree. We order more bread because we are hungry to pass the time. 9:15 we asked is our food coming? (Order was Halibut, noodles, meatballs, broccoli) server apologizes and says let me check. Comes back and says 5 more minutes. We are seated and watching orders for other tables who came in after us being served with orders of broccoli. It's now 9:30 and we ask for our check, so we can try to get food fromSomewhere on a Friday night. Server says let me talk to my manager. Still no food manager comes, we explain the situation. Manager replied we thought you all were okay when we saw you eating bread. We gave $60 cash for a bottle of water salad and 2 orders of bread. We said we needed to find somewhere to eat, she replied we're sorry good luck with dinner tonight. Unfortunately kitchens closed at 9:30 in the area. Napa night ruined went back to our hotel. If server would have said we're sorry we made a mistake, no problem, if manager would have said I'm sorry no problem, but to intimate you've been here an hour with no food because we saw you eating bread, is no ownership or accountability and that's the problem. We overpaid and the restaurant underdelivered.
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