I can't tell you about the food but I can tell you about my service - On Swann Tampa - Buy Reservations
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🤮 1/5 - I can't tell you about the food but I can tell you about my service
By 👻 @Sean L, 02/11/2024 3:00 am
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We didn't get a chance to try the food BUT this is not about the food, but about the lack of customer service. Most places will be accommodating....this place was not. We were told the wait was maybe 45 minutes so we decided we'd have some wine at the bar. There was only 1 stool available so my date sat down while we ordered a bottle of wine. I stood up at the bar. The bartenders were very nice and actually put on a very good show. One of the customers was so nice, he and his wife moved their stools over so I didn't have to stand side ways to talk to my date. My date noticed these bar high stools behind me (see pic) and suggested that I ask if we could use one and I went to ask. The reservation woman checked after I noted that the area had a lot of chairs unused and went to ask the manager (see pic) if I could use one of those chairs. From a distance in the back, I saw him shake his head NO, and proceeded to come up front to tell me NO in a very confrontive and aggressive way as if I messed up some reservation. I explained that the table area with chair was empty and his excuse was he's saving them for some people coming in. TAKE NOTE....He didn't check the reservation list and just determined NO. So I went back to stand up at the bar and the customers next to me didn't believe the answer and they were sympathetic to what happened. I took a pic of the stools and after about an hour, the seats didn't fill up nor did anyone sit nearby. So, I would not recommend going there because they didn't manage that situation well, and I was nice enough to ask to use the chair. The manager did not help the reputation of this establishment.
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