Very disappointing return - OX Belfast - Buy Reservations
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😒 3/5 - Very disappointing return
By 👻 @Pippa, 06/17/2022 3:00 am
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I don't know if the pandemic has meant staff have left and therefore service is a bit untrained or what has happened, but I was sadly disappointed on returning to OX (until now, my favourite restaurant). The food has always been good, but the stand-out for me was the incredible service, which had been welcoming and flawless up til now. Now it seems detail and even some of the basics have gone by the wayside; for example, wine pairing glasses were placed randomly around the table (on the left for me, on the right for one friend, in the middle etc.), pre-drinks were suggested but then the bottle was left for us to top ourselves up, and then the first course plus wine pairing was brought when we hadn't even finished our champagne ... it did feel that the evening was absolutely on their schedule, ours not even taken into consideration, which is entirely opposite to the welcoming curation I used to feel here. Why offer pre-drinks if you don't pay attention to the speed your customers are drinking them, and adjust the start of their tasting menu accordingly? I did feel that attention to the customer was absent, again not at all what I would have expected on previous performance. We had two course that none of us were thrilled with, which was again not what I would have expected, but otherwise the food was good, not exceptional. But for me the two very worst aspects of the evening were a) the wine pairer interrupting our conversation each time, without waiting for a pause, without an "excuse me", without a cough - just talking straight over us as if we weren't there, and b) when we agreed to have the additional cheese course it was charged at £12 pp, when it is advertised as £10pp, and the "would you like a glass of port to accompany?" actually described a tiny glass at £22 each (!). Sadly I led 4 friends who left feeling fleeced by a bill for £840, despite voicing our dissatisfaction before leaving; the service charge of £75 was applied regardless. In summery, my great memories of OX when I was working on Thrones of exemplary, understated and unfussy service, where you really felt valued as a customer, have been replaced by feeling kind of ripped off. I hope whatever issues they have (training, care, attention?) are addressed and OX gets back on track to match its increased prices. I actually felt embarrassed that I had sung the praises of the tasting menu and wine pairing and persuaded my friends that it was absolutely worth the money; right now it is not.
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