Poor service & beware if gluten free! - Pizza Pilgrims Covent Garden London - Buy Reservations
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🤢 2/5 - Poor service & beware if gluten free!
By 👻 @Lucy Granger, 12/11/2023 3:00 am
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Our group of 6 planned to eat at Pizza Pilgrims due to their offer of gluten free pizza. We had heard it gets busy so arrived at 11:45am to get a table (the place was full upstairs by midday!) The restaurant was tricky to navigate due to space between tables etc so it was an uncomfortable experience getting in. The menu stated that any of their pizzas could be made with their homemade gluten free pizza base at no extra cost which seemed great - however this was not the case. Having ordered drinks and food for 5/6 of our party I ordered a gluten free pizza and was told they do not serve gluten free pizza until 4pm. This was not indicated anywhere on the menu and we were not informed of this when we sat down. Given the rest of our party had ordered, and given we had 3 children with us, it felt too late to leave at that point. I asked if I could have anything else on the menu instead and was just told ‘no.’ I asked if any of the food could be adapted as I am gluten intolerant not coeliac but the waitress was very rude and seemed frustrated that I wanted to try and order something else! In the end I had a burrata salad without the bread, a cucumber salad (which was just cucumber with vinegar) and some olives. The other food was fine but certainly not worth the money. The rest of my party did enjoy their pizzas which was good however the white wine we were served came warm and therefore we had to ask for ice which was not ideal. The only redeeming thing was the Pilgrim Spritz which was lovely! After 50 minutes we were done with our meal and the bill was placed on the table almost immediately after the plates had been taken away (we hadn’t asked for it!£ I appreciate that there was a lengthy queue outside but most of us were still finishing our drinks when the waitress came over with the card machine! We felt a lot of pressure to leave and all in all felt like we had really poor service (particularly given they added a 12.5% tip to the bill!) We certainly will not be going back and definitely do not recommend for those who require gluten free!!!
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