My fiance and I had a 7:30 PM reservation at Quality Eats - Quality Eats New York - Buy Reservations
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😒 3/5 - My fiance and I had a 7:30 PM reservation at Quality Eats
By 👻 @Jonathan D., 12/26/2021 3:00 am
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My fiance and I had a 7:30 PM reservation at Quality Eats on December 25. We arrived at the restaurant shortly before 7:30. The restaurant was busy, but not full. When we opened the front door, we observed a young woman (who we would later learn was the host) carrying a chair from one part of seating area to another. I initiated the conversation once she returned to the host station. I gave her my name and told her that we had a reservation. She looked up the reservation, then stated that she needed to double check that the table was ready. She returned less than a minute later and brought us to our table. When we got to the table, she handed us menus, then told us to enjoy the meal before walking away.About 5 minutes later, a gentleman approached the table without announcing himself announcing or welcoming us to the restaurant. He had a pitcher of water in his hands and asked us if tap water was okay, which we said was fine. He poured the water, then walked away without asking us if we wanted a drink. We continued to review the menu before he returned again to ask if we wanted a drink. It was at that time I asked if him if he was our server, to which he replied, "Yes". I ordered a Titos dirty martini and my fiance ordered the festivus cup cocktail.The server returned less than 5 minutes later, quietly announced our drinks, then placed on them on the table. He then asked us if we were ready to order. I asked him if the solo entrees came without a side and he said yes. I ordered the salmon with broccoli as my side and my fiance ordered the lemon-charred chicken with the cacio e pepe orzo as his side. The server asked me how I wanted my salmon cooked. I replied, "However, the kitchen recommends that it be served". The server then walked away.The server returned about one minute later to inform me that the kitchen was out of the broccoli side. He suggested the brussels sprouts as an alternative, which I agreed to.About 10-15 minutes after we placed our order, a runner delivered our food to the table. The server checked back soon after the food was delivered to see how everything was. I told him that everything was fine, but that we'd likely want to order a glass of wine at some point soon. The server walked away.About 7-10 minutes later as we were nearing the end of our meal and sides, we wanted to order a glass of wine. I observed our server dealing with other tables, but eventually got his attention to come back to our table. We then proceeded to order two glasses of the Verdicchio wine. He returned a couple minutes later with the wine.After we finished our wine, I once again had to signal to the server that we needed his attention. When he came back to the table, I handed him my credit card and asked him for the check. He returned about one minute later with the check, placed it on the table and said, "Thank you". I signed the check, then my guest and I proceeded to leave the restaurant.As we left the restaurant, the host was at the host stand. She did not extend a thank you or any parting words to either of us.FoodOverall, the entrees were fine, with the chicken taking first place. There was a plentiful amount of juicy charred chicken on the plate, surrounded by fingerling potatoes. The temperature was warm. My fiance enjoyed his entree and shared some with me. My salmon entree was fine. It wasn't bad, nor was it amazing. The salmon was served medium well. The salmon was a plentiful portion. The temperature was warm, although I would have preferred it to be served hotter. The baby bok choy was okay, but the portion was extremely small and the temperature was lukewarm. The salmon and bok choy was topped with a garlic sauce. For $31, the dish did not impress me. Our sides were disappointing. We both agreed that the brussels sprouts could have used an extra few minutes in the oven or fryer. Some of the sprouts were very tender, while others still had a crunch and tasted raw. When they arrived at the table, they were warm (not hot). The cacio e Pepe orzo was served in small circular ramekin. Overall, it was okay. Having enjoyed traditional cacio e pepe numerous times, this missed the marked on flavor. We both agreed that $10 seemed quite steep for a small portion of orzo pasta with cheese and some pepper.DrinksThe titos dirty martini was good. It was served with extra olives as requested. I did not try the festivus cup, but my guest said that he enjoyed it. We both enjoyed our wine. It was a regular pour served in a clean wine glass. The temperature of the wine was cool.ServiceOverall, I felt let down with the service for the price point. From the moment we walked in the door (no greeting) to the time we left (no thank you), the service was just okay. Maybe the restaurant was understaffed or employees just didn't want to be working on Christmas Day. Either way, I expected more for a $150+ dinner for two. We will not return.
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