I've been staying with Red Rock resort several times now - Red Rock Casino Resort and Spa Las Vegas - Trade Reservations
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- 1 King 515 Sq Ft. Panoramic Mtn Or City Views 1 King 515 Sq Ft.
- Luxury Room (Bed Type Assigned At Check In)
- Luxury Strip View Room (1 King Bed 515 Sq Ft)
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😒 3/5 - I've been staying with Red Rock resort several times now
By 👻 @Caroline N., 08/07/2022 3:00 am
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I've been staying with Red Rock resort several times now because we love their pool. They are more kid friendly compared to most other resorts on the strip. Most of times, we are pleased with their quality but not this last time.Customer service to check-in is lovely and getting around the resort is ok. The rooms are all called "luxury" and it's a little bit of an upgrade compared to the average hotel room. It must be quite the challenge to clean and prep each room to "luxury" standards but every time we stay the showers are a bit grimy. The last time we stayed, there was more than just a little grime in the corners. There was old caked on soap from previous guests. Yikes.When we lie down on the beds to finally rest our worn and exhausted bodies, my husband sinks a foot into the mattress. For some reason, our mattress in this room seemed to sag significantly. So much even that he had to lie in the middle of the bed so he wouldn't roll out of bed. Where did that leave me? At the very edge of course trying not to roll into the mattress sinkhole. At the end of the night, both our backs were sore and we didn't have much of a "luxury" night experience. But why didn't we request a different room? Well, my little kids in the adjacent bed were already deep asleep.The next morning, I mentioned the problems of our room. The response I got was "I am sorry, we replaced all the mattresses last year." After that we were done checking out and done talking about the subject. She wasn't rude or unprofessional. There was just nothing she could do to make our unpleasant night more pleasant. If we were staying for more than one night, I would have demanded another room. Now I am not so sure whether I want to book their "luxury" rooms again. Maybe I'm just done with Vegas resorts and need to stay in hotels instead.This has been our first experience with sore backs at the Red Rock Resort. I don't expect them to go on their knees and kiss my feet. However, an apology in the form of a partial refund for a shitty room would be nice.
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