Freezing cold terrace with no heaters - Sake no Hana London - Buy Reservations
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😒 3/5 - Freezing cold terrace with no heaters
By 👻 @daisymcandrew, 05/01/2021 3:00 am
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The food was lovely BUT the meal was really ruined by how cold it was on the terrace. Now of course the restaurant isn’t responsible for the weather BUT I cannot understand how they charge these huge prices without providing any heaters?? Whilst they proudly talk about the terrace on the website there is no mention of the lack of heaters - and it’s totally natural to assume that a really expensive restaurant would have them. When you book they demand a £50pp deposit and whilst they DO warn you about the lack of heaters when they text the day before BUT by that time if we’d cancelled we’d have lost the £200 deposit because it was less than 24 hours before the booking! Despite taking loads of warm clothes it was so so cold. Everyone on the terrace looked frozen and miserable. Also three of us ordered bento boxes and I ordered off the al a carte. Their food arrived much quicker than mine and they had all finished their meal (and were desperate to leave due to the cold!) by the time my main course arrived. When I asked why the waitress said (three times) this was because they come from “different departments”...?! Don’t go unless it’s properly warm outside.
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