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🤮 1/5 - Just had the worst dinner.
By 👻 @Hugo B., 08/10/2022 3:00 am
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.. of my life!!!I have eaten In 4 continents, in over 25countries and nothing was like this experience, at this restaurant. Made reservations for 9:30 pm and were sat down soon after. So far so good. Then we waited 30 minutes before a waiter even came to our table, after we asked the busser twice if we even had a waiter assigned us. I witnessed the busser ask two different waiters on two occasions to serve us and both times saw the waiter scold the busser, telling him to mind his own business, that he knew. The waiter who finally came to our table acted like he was being put upon to even have to serve us. He did not greet us and simply stated they were understaffed. Yet I had seen him serve a table next to us who was sat after us and take their order passing our table 4 times without even acknowledging our presence. I told my wife I was not going to make a big deal about our delay, mainly so that they wouldn't spit on our food. But I couldn't help myself when I saw him berate the busser who was trying , in vain so it seemed, to get someone to at least help us. At that point, I simply asked the waiter not to take it out on our busser or yell at him and all he said was that he was not yelling at the busser and that he was understaffed. He said that the bussers were "lovely guys," which seemed demeaning since the bussers were all southeast Asians and the tone in which he made this statement seemed racially charged. He took our order, consisting of arancini, beef carpaccio, avocado salad, basilicata pizza, tagliatelle bolognese, cavatelle con melanzane e salslciccia, and spinach and ricotta ravioli. He said he would course it out, which seemed like he knew what he was doing. We received the first four dishes... and then waited and waited. Another waiter asked if we were finished and we said we had 3 other main courses still coming. Then he asked again 20 minutes later and we saw him ask our waiter. By this point, the kitchen was apparently closing and the waiter said that we would not be getting the other courses since the kitchen was now closed. His apology consisted of giving us these three left-over, sorry-looking cannolis as compensation (granted we were a party of four). In short, we left hungry, disappointed and disgusted. Because the service charge is always included in the UK, he received his usual tip. The food we were able to sample was average. The carpaccio was small but flavorful. The pizza was very small but had a nice spice to it. Can say nothing about the pastas since we never received them. This restaurant does not care about the level of service rendered. In fact, a table next to us suffered the same experience as they also received less than half their order and were also told that the kitchen was now closed. And this not-caring extends from the manager on duty, who was also advised by our busser that we had not yet been helped and who merely scolded and waived him away, to the other waiters, who simply walked by our table and ignored us. The only person who seemed to care was the busser who tried to help us but who apparently was a new hire and was scolded to mind his business. DO NOT COME TO THIS RESTAURANT. The workers would rather be anywhere but here and have the worst attitude of any restaurant I have EVER been to... anywhere... in my life. This will always be a memory on this vacation so I guess we have that.
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