Santo Remedio stole €136 from my bank acount - Santo Remedio - Cocina Mexicana London - Buy Reservations
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🤮 1/5 - Santo Remedio stole €136 from my bank acount
By 👻 @maeve m, 03/17/2023 3:00 am
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I think this is my first review of a restaurant and I didn't even get to eat there. I booked this for a party of 6 last Saturday. One week before my reservation I had to cancel due to a change of plan with my party. I notified the restaurant one week before via email and through their cancellation link. They emailed me back right away and said this was fine etc. A few days later I was browsing through my bank account and noticed this restaurant had taken €136 from my account. I emailed them and called them and neither got a reply. After ringing and ringing 10+ times, they eventually answered I was told they were 'really busy' and would 'get around to it in 2 to 3 business days'. When I said that wasn't good enough, they had essentially stolen my money, they hung up on me. The other day I received my first reply from them asking 'Had I received the refund I was expecting?' I replied saying I had not and it is now one week later and I have heard nothing further from them. I understand that sometimes mistakes can happen and I want to give them the benefit of the doubt that taking this money from my account wasn't intentional. That being said I have yet to receive any apology or explanation and feel I have no alternative but to leave this negative review for a restaurant I haven't even eaten at. I am so disappointed with Santo Remedio and how their staff have dealt with my unfortunate situation and cannot recommend this restaurant.
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