Dear readers,I had a terrible experience at Semolina - Semolina Restaurant Red Bank - Buy Reservations
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🤮 1/5 - Dear readers,I had a terrible experience at Semolina
By 👻 @Jose P., 03/12/2023 4:00 am
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Dear readers,I had a terrible experience at Semolina restaurant in Red Bank, NJ, and I feel compelled to share my thoughts. This restaurant had one of the rudest and least professional greetings I've ever experienced.When my wife and I arrived (on time) for our party of four reservation, the other couple was struggling to find parking. Not wanting to delay the party, the husband dropped off his wife at the restaurant while he went on to find parking. We asked to be seated while we waited for the last party. We explained to the hostess what was going on, but instead of being sympathetic and understanding, she was rude and unhelpful. We explained the situation to the hostess again and asked to be seated while we waited for our party to find parking...(not an easy feat in Red Bank on a rainy Saturday night), but instead of showing empathy and understanding, she decided to be unhelpful and dismissive. She told us that we could not be seated until our whole party was present was rude and impatient in her communication, which made us feel unwelcome and uncomfortable.To make matters worse, the restaurant owner then intervened and behaved in an even more hostile and belligerent manner. He abruptly said he would not seat us because the 15 minute "window" had expired and demanded that we leave the premises. We tried to reason with him that if he sat us we could order for the missing party and still make the 8pm table turn deadline we had. When we started protesting about his decision, he became even more aggressive and confrontational. It was an incredibly unpleasant experience that left us feeling disrespected and disappointed.In my many years of dining out, I have never encountered such a complete lack of hospitality and customer service. The behavior of the receptionist and owner at Semolina was completely unacceptable and unprofessional. I would never recommend this restaurant to anyone, and I hope that others will take heed of this warning before deciding to dine there.Sincerely,A Disappointed Customer
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