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Shangri-La The Shard, London Reviews
5* experience in London
Lovely experience in the Shard. Could not get over the view! 😍 All staff very caring and accommodating - Sajin was our concierge very friendly, top notch service and ensured we were well looked after. Really enjoyed my stay here for the 3 nights.
Another remarkable stay at Shangri-La The Shard London
Best luxury hotel to stay at if you are visiting London. Rooms are nice; service is intimate; friendly staff; unbeatable location (right next to London Bridge Station, easiest access to anywhere by tube or by train); and also very close to the well-k
First time at the Shard Shangrila
Excellent experience in my recent stay from quality of rooms to service. Great location next to London Bridge Terminal for train and bus. Views from rooms, bar and restaurant were priceless Definitely worth another trip!
Totally out of this world
We booked here for 4 nights as a wedding anniversary holiday. We thought it was fantastic, all the staff were amazing and very kindhearted, we had room 3604 and it didn’t disappoint, fabulous view of tower bridge and the Tower of London. The rooms
A Special Treat, Definitely To Be Repeated.
We were bought a voucher for brunch at The Shangri La at The Shard by our children as a Christmas gift last year. I have bought vouchers before and don’t really like using them as staff can be quite dismissive and in some cases rude. Not today. T
Epic Views and Excellent Service
Our stay at this hotel was one of the highlights of our trip to London. Amazing views from our room and the common areas. Close to major attractions. Very nice high tea. Excellent and responsive service. I would definitely stay here again.
Memorable experiences
My partner and I were meeting up with his mother in London for 3 nights to see the sights and enjoy some new experiences. I booked two rooms through the hotel website. As we were travelling by train and my partner's mother was flying into Heathr
Perfect
Perfect from start to finish. Excellent staff, rooms, facilities, view, food, location. Recommend without hesitation.
An incredible experience
Quite simply an incredible experience. The service was excellent throughout the stay, we stayed for my birthday and were met with a lovely message on the window and a cake. The room was spectacular, we had a dual aspect view overlooking Tower Bridge
Great views of London
Great views of London, specially with a clear sky! Hotel still in good condition. Was good to be back. A little on the pricey side, but great nonetheless the less.
Absolutely the best place to stay in London
I searched for a place that was within walking distance to Tower Bridge and also could possibly have a view from our room. Shangri-La- The Shard did not disappoint! We were greeted immediately getting out of our cab (tip, if flying into Heathrow it
Unreal
Just come back from our weekend away at the most beautiful hotel for our 14th anniversary . From the moment you walk into the hotel your welcomed by every friendly worker in there , when getting off the lift your greeted even more everything running
Two nights of absolute luxury
Our two night stay at this Shangri-La property was totally outstanding. The iconic Shard rooms have the most amazing view of the city of London. Add the professional staff, and you have a truly five star stay. It made the blessing of our marriage ve
Exceptional Service
What makes Shangri-La memorable is the service we enjoyed from the meet and greet to check in to concierge services and finally to all the small, special details that housekeeping tended to. The buffet dining and wait staff were also exceedingly fri
My safe place in London
Word class experience one where I keep going and keep highest levels of standard at all times. Will keep using in the future.
This is one hotel I never want to leave!
Loved everything about this place! From the amazing views to the friendly staff, it’s the kind of hotel that makes you wish your trip was longer.
View is stunning
One of the nicest hotels in Central London. View from the rooms is 10/10, and the service generally is of a high standard, Asian hospitality style. Entry into hotel is a little bit of a faff, as you have to go through security checks. Encountered one
Five Star from Start to Finish
Wow - from start to finish, we loved every moment. Celebrating our anniversary and 40th Birthday here was so memorable, and we can’t wait to return! Absolute five star in all areas. The views, the service, the luxury, the food and the breakfast wer
Thankyou for the wonderful experience 💓
Loved every bit of the stay. The views were outstanding. And the location helped us to get around central London super easily. Thankyou Shangri-la. Never dissapoints💓
Fantastic!
Excellent! On our last day They picked up our bags in the room while we had breakfast and got it all settled in the cab so when we were done with Breakfast we just rolled into the cab and straight to the airport. Made us feel like rockstars!
Stole my heart
This really is an experience like no other. The staff cannot do enough for you & the views are absolutely breathtaking. I could not fault a thing! I felt like a celebrity during my stay, and believe me I am not! We upgraded to a bath with a view
One of the best places we have experienced
The place is fairly new so everything worked. The location is perfect. It's on top of a train station! The view is just wonderful. The breakfast & dinner is top notch. Room service is great. Concierge desk is among the best. Everyone there
Breathtaking views - and the service to go with it too!
The highlight has got to be the sweeping views across the city of London, making a fun game of 'pick out the landmark' and a night view that never fails to take the breath away - unparalleled anywhere else. Still, it's fair to say that
Excellent view and location inside the Shard
Hotel is right next to London bridge tube station so very convenient for public transport or uber. View from the room is excellent. Service was great as well (including via WhatsApp). They hv a shuttle to Oxford st but only 10am/1pm with 5pm return.
...
Simply perfect for families! Very clean and spacious rooms, super friendly staff, and a great breakfast. The kids had a blast in the pool – we were able to really relax. Highly recommended, we'll be back! ⭐⭐⭐⭐⭐
Lovely experience, worth every penny spent!
Excellent service, lovely views, wonderful front office and crew. Loved how clean the pool and sauna was, really needed it after a hectic week I had. Did not get a chance to eat at their restaurant for any of the meals. However, all the refreshments
Epic stay - don’t miss out
Out of this World views, top flight services. Definitely get up to Gong. Have a sit by the pool. Everyone just smiles and you can hear in your mind “yeah - awesome…” And yes you can see Big Ben…
“Kenny provided excellent customer service from start to finish.”
“Kenny provided excellent customer service from start to finish.” Kenny provided top-notch support throughout the entire process.
Shangri-La - The Shard - Exceptional hotel and service...
Impeccable service and an unbeatable view from your own private room... From the minute I arrived you can't help to feel welcomed by the team - nothing is to much and the welcoming smiles are a genuine appreciation for my business. The hotel
Incredible!
We had an unforgettable anniversary stay and couldn’t be happier. The team went above and beyond with thoughtful touches that made the celebration extra special. All of our American Express benefits were recognized and handled seamlessly, which mad
Luxury and Excellent Service
The hotel and rooms are gorgeous. The views are spectacular. The service is stellar. As soon as we left London, I looked on line to see where Shangri La is located globally because this will be one of my go to hotels in the future. I wish they ha
Special thanks to Varun and his team!
We recently celebrated our 25th wedding anniversary at The Shangri-La Hotel and it was truly an unforgettable experience. From the moment we arrived, the staff went above and beyond to make our stay special. The room was beautifully, and the great a
Well above just the view
The hotel itself - stunning. Boujee and instagrammable beuond belief. Not why we stayed though. My son was having surgery at St George’s across the road to the hotel. So we stayed for 3 nights back in May. It is the service that sets this hotel apa
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Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Shangri-La The Shard, London at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Shangri-La The Shard, London page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* EternalAnt36, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's $200 bid.
* EternalAnt36 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to EternalAnt36 for any questions Peter may have as EternalAnt36 user fills the bid.
3.) Finding the Reservation
* EternalAnt36 now uses their connections at Shangri-La The Shard, London to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If EternalAnt36 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, EternalAnt36 receives the $200 reward which is credited to EternalAnt36's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Shangri-La The Shard, London!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
