Disappointed by maintenance and needs some renovations - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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😒 3/5 - Disappointed by maintenance and needs some renovations
By 👻 @Telicia D, 04/19/2024 3:00 am
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I recently stayed here for a work-related trip, attracted by the appealing lobby and promising location. Unfortunately, the rooms did not live up to the first impression. My initial problem began with a malfunctioning heater. Despite promptly contacting the front desk, my room remained cold for over two hours without any resolution. The explanation was that the maintenance team was overwhelmed, and though I canceled the request to avoid further disturbance, the staff’s indifference was palpable. The following morning revealed more unsettling issues: a clogged sink, a moldy bathtub, and a peeling ceiling in the shower. For a hotel in such an excellent location, these shortcomings are inexcusable. My advice to fellow travelers seeking comfort and reliability is to consider staying at the Westin instead. I wanted to love this place, but I won’t be returning.
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