Unfortunately, we had a really poor experience with - Snowpine Lodge Alta - Trade Reservations
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🤮 1/5 - Unfortunately, we had a really poor experience with
By 👻 @K C., 08/21/2021 3:00 am
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Unfortunately, we had a really poor experience with Snowpine Lodge; it was one of the worst sales experiences we've encountered from any business, let alone a 4-star hotel. We had the following happen with the events manager:- She canceled 2.5 hours before our appointment. On 6/25, I scheduled time with her to see the space while we were visiting from out of town. My parents were driving up to see the space with us and I emailed the events manager to confirm the time two *days* before our tour. She didn't respond for those two days, but instead canceled 2.5 *hours* before our appointment and stated "no one else on the team" but she can give tours. - She ghosted us. We rescheduled with her for the following Saturday after canceling our other plans. We got there and the front desk team said she wasn't there. We waited 25+ minutes while they called another staff member, who had left for the day, to come back to the lodge to give us a tour. This was frustrating for two reasons: first, because she just didn't show up to the meeting, and second, because someone else gave us a tour which she had stated wasn't possible days before. We felt lied to and unappreciated. We found out from the staff she had Covid, but even so, she could have communicated that to us and made a plan with other staff to take over. Instead, she just didn't show up or let us know.- Finally, she was unresponsive. We were willing to overlook being canceled on at the last minute and ghosted after rescheduling because we wanted to make it work. That was a mistake. It never got better. We had to practically beg her to give us information on dates, pricing, amenities, etc. She took 7+ days to respond to emails - if she would respond. This is just not acceptable from a business.- Last, we reported our experience to the General Manager and Sales Director, and they simply didn't respond. Maybe they're busy or they just don't care about guest experiences - either way, it's not cool. Overall, it was a terrible, unprofessional experience that left us feeling confused and frustrated. We were prepared to spend tens of thousands of dollars with them for an event and unfortunately, they just don't have the experience to deliver for customers. I was super disappointed by their actions. Bottom line: For others looking for a venue, look somewhere else - it's just not worth dealing with the staff when they provide an experience like this for prospective customers.
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