Bad service. 👎 - Soutine London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Soutine London
🤮 1/5 - Bad service. 👎
By 👻 @Paulina N, 01/01/2024 3:00 am
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We were guests at this restaurant last Saturday celebrating our 1st wedding anniversary and also my husband"s birthday. Unfortunately our experience at this establishment was tainted by a below standard waiter. Firstly we waited around 10 minutes to be acknowledged and to receive menus. Then once we finally received our drinks, the starters arrived at the same time. I wasn't that impressed with my steak tartare as I couldn't taste the beef due to way too many other ingredients added to it. My husband's onion soup was very nice. Then within 10 minutes our main meals were served which we both enjoyed. Once finished, straight away, we were offered dessert menus which we declined because neither of us have a sweet tooth... The waiter then almost immediately put the bill on our table. We still had 3/4 of a bottle of wine left and also , we may have liked to order some coffee or a liquor to compliment our meal. We were very surprised and felt like we were being rushed therefore we struggled to relax. I've put the bill on the side as we weren't ready to pay then the waiter appeared with the card machine. That really made us feel uncomfortable, hurried and awkward, especially as the table next to us received no such treatment and their food was served in much more considered timings. From being seated to receiving the bill was just over an hour.... Overall our celebration was ruined and we don't think that we will ever be back sadly.
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