What happened to putting the customer first? - Straight Wharf Restaurant Nantucket - Buy Reservations
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🤮 1/5 - What happened to putting the customer first?
By 👻 @Aimee C, 06/15/2023 3:00 am
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***HEADS UP***This restaurant has a 2 course prix fixed menu, and does little to nothing to accommodate children. All that I can say to anyone considering to visit this restaurant ***READ THE FINE PRINT***. Booking your reservation through their online reservation system requires a credit card. This was a once-in-a-lifetime trip that my family was taking to celebrate a 70th birthday. Being new to the island, with two kids we booked this reservation online before our arrival. The night before our reservation, we received a text mentioning the 2 course menu. I tried to call the restaurant immediately that morning to discuss our options/express my concerns. They do not open until 5:30 pm so my only option was to simply cancel my reservation that morning online. Never heard from the restaurant until 11 DAYS AFTER our trip hitting us with a $350 bill for the late cancellation via an email. When I explained our reasoning, I was emailed links with 'fine text' outlining their policy. Not willing to work with me, or meet halfway given our situation. To make matters worse, it was all via email before business hours so that I cannot call the restaurant to discuss directly to the person. Very disappointed that 11 days after our trip to Nantucket this was the sour taste that has been left in our mouths. What happened to the customer coming first? What happened to communicating with a customer directly rather than through a computer screen. Terribly disappointed. Beware before you book. Not to mention the 'tone' of their emails extremely rude and condescending.
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