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Sur La Table New York Reviews from The Last Year
I've been a huge fan of Sur La Table.
.. my love affair started in San Francisco in the Ferry Building many years ago. They were located next to one of my top five restaurants The Slanted Door. When I returned from San Francisco, I was pleased that a branch was located in Soho. I bought many gadgets and gifts at that location. And in Seattle, near the Public Market, more great kitchen gadgets. Today, I finally visited this location and I'm very impressed: beautifully merchandised, very friendly staff and I've discovered new products such as Pebbly, glass storage containers from France. The store's layout is well designed and extremely organized. I've purchased their oven proof glass cookware, spatulas, table linens last Fall and I'm extremely happy with all. I also met Emily, the manager, who is one of the instructors of the Cooking Classes. I've had those Classes on my to do list for a while and I was impressed at this location's cooking class environment. I learned they facilitate daily classes and this month there will be Thai cooking, pastas and numerous other courses. Classes start @$99 and are about two and a half hours. If one signs up in store the ingredients are provided if done virtually you have to buy ingredients. Additionally, you receive a 10% off coupon to use for in store purchase. The service is spot on and the Assistant Manager who assisted me at checkout was professional and kind. All in all a great experience and I highly recommend Sur La Table.
Sur La Table evokes a certain sophisticated air that had me
Sur La Table evokes a certain sophisticated air that had me expecting an experience like the one I just had at Williams-Sonoma, but I was surprisingly off with this one. I'm the owner of several lovely Sur La Table items, like a beautiful white marble cheese board and adorable gold cheese knives with antlers as handles. This particular location felt worlds away from the chic big-box vibe I envisioned. Something about the way their items were stocked felt very kitschy and messy. Haphazard product displays, seemingly no rhyme or reason to the order of things. It felt more akin to an aging local homegoods shop than a national chain. To their credit, the staff was super friendly in an effortlessly pleasant way, but the product selection left much to be desired on the gift front. I did clock that they offer cooking classes here. So while the retail side may be a bit lacking, I could certainly see myself returning to take a culinary class. There's an approachable, community vibe to the place that feels well-suited to that kind of experience.
Excellent service and goods worth every penny.
My wife snagged salt and pepper shakers at an impressive discount of nearly 75%. However, once we got home, she found some flaws. Remarkably, the store accepted the return without any fuss, even though it was a final clearance sale.
Don’t buy there
My recent visit to Sur La Table turned from excitement to sheer frustration. I purchased a KitchenAid mixer, which, to my dismay, was malfunctioning from the start. Trusting Sur La Table's reputation, I returned to the store, expecting a straightforward resolution. However, the situation only worsened. The staff initially dismissed my concerns, claiming it was a 'newer model' and implying that I misunderstood the product's functioning. It was only when I insisted on comparing it with another mixer from a new box that they reluctantly agreed. This revealed the truth – the mixer was indeed defective, and I was right all along. What added insult to injury was the store manager's indifference. Despite the clear evidence and their initial mistake, the manager didn’t even bother to speak with us or address the issue personally. This lack of professionalism and customer care is unacceptable, especially in a high-end retail environment. This experience was not only about a defective product but also about a store's failure to own up to their mistake and treat their customers with the respect they deserve. The dismissive attitude of the staff and the manager's apathy have left me deeply disappointed. I expected much more from Sur La Table, known for quality products and service. This incident has severely dented my trust in them. Future customers, beware. Rating: 1/5 Stars
Engaged in a fun cooking experience with a chef's guidance,
Engaged in a fun cooking experience with a chef's guidance, but the resulting dishes were just alright.
My wife bought a cutting board at Sur La Table.
It was made of two pieces of wood held together by epoxy. After a few months it began to split and within a year it had split in half. We barely used it and after it split we returned it to the store expecting an apology and a store credit. Instead we were told that they know their products are junk so they only provide a one month warranty so that unless the board was returned within one month we were out to luck. We spent an hour driving uptown to return the board just to be treated so rudely. LESSON LEARNED. STAY AWAY FROM SUR LA TABLE. If the store wants to call me my number is 973 204 1816.
Took a bread baking class with Liz ( what a gem!) I
Took a bread baking class with Liz ( what a gem!) I learned so much and had a lot of fun! Took advantage of the discounts on merchandise and future classes as well.
Visited their store on 57 Street with my wife.
We purchased a $300 Le Creuset Pot from a very helpful sales woman. After purchasing it my wife decided to browse some more for a few more items. I asked who I believed to be the manager, a male with glasses and white hair for the code to the bathroom of which there are two located in open view in public area of store. He stated they are only for people that take the cooking class and refused my request. I asked my wife to put down the items she had picked to buy and left the store. I was forced to use a bathroom in the parking garage that we had parked in next door.
Delicious food but a rip off! We were at a table with 6
Delicious food but a rip off! We were at a table with 6 people and just got a bite of each item. For the price plus no alcohol it is not worth it!
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Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
2 Comments
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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