Amazing food, extremely disappointing service. - SW Steakhouse Las Vegas - Buy Reservations
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🤮 1/5 - Amazing food, extremely disappointing service.
By 👻 @Taylor, 12/08/2022 3:00 am
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My husband and I made reservations a month in advance to celebrate our wedding anniversary. We dined on a Thursday evening at 7:30pm. The food was absolutely delightful, 10/10 (hence the one star). Unfortunately that was the only highlight of our experience. After spending upwards of $1k for two people, and receiving terrible service I'm not sure we will be returning The servers completely neglected us the entire meal, while they were extremely attentive to the groups surrounding us. We were trying for 20-30 minutes to ask for sauce, butter, and a question regarding what accompanied one of our dishes and finally gave up. (This was even asking flagging down another server and requesting him to grab our waiter, go no avail). It was extremely disheartening that we spent 3+ hours (2 of those trying to get someone's attention) while we watched our waiter run to fold napkins when another table got up to use the restroom. Initially, after letting our waiter know that we were ready to order, he did not return for another 25 minutes. He then curtly took our order, and let us know that it would be 45+ minutes and to sit tight. We were a little off put by this given that no one else was being told how long their food would take. The table next to us even leaned over and said "ours took 15 minutes so that's not accurate". At the end of the meal when our waiter finally returned to give us our check, he overheard my husband asking if there were nuts in the truffles. He then asked who in our party had a nut allergy, to which I raised my hand. He proceeded to scold me stating that I never made him aware of this and I need to start every meal at the Wynn by telling the server, whether they ask or not. He continued on with this for 4-5 minutes. Mind you, nothing prompted this as we were already finished with our meal. I was very embarrassed by him loudly lecturing and telling what I needed to do, as if I have not been living with this allergy my entire life. We are staying at the Wynn and the front desk, concierge, and all other restaurants have been outstanding with service. Unfortunately, the SW did not come close to living up to those standards.
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