Not the resort it used to be - understaffed, sub-par experience for a premium price - Terranea Resort Rancho Palos Verdes - Trade Reservations
Save up to 30% at Terranea Resort Rancho Palos Verdes!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Accessible Room
- Accessible Room With Resort Views
- Accessible Guestroom With King Bed & Resort Views
- Any Standard Room
- 2 Double Beds Room (Balcony Or Patio Located In Casita Or)
- King Bedroom (450 Sq Ft Ocean View Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean View Tub And Shower 65in Tv)
- King Bedroom (450 Sq Ft Ocean Side Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean Side Tub And Shower 65in Tv)
- King Bedroom (450 Sq Ft Ocean Front Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean Front Tub And Shower 65in)
- King Bedroom (Balcony Or Patio Located In Casita Or Bungalow Or)
- Any Suite
- Lobby Suite (900 Sq Ft Ocean View 1k With Pullout Living Room)
- Lobby Suite (900 Sq Ft Ocean Side 1k With Pullout Living Room)
- Lobby Suite (900 Sq Ft Ocean Front 1k With Pullout Living Room)
- Shearwater Suite (1800 Sq Ft Ocean Front King Bed Living Room)
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Rancho Palos Verdes's Best Hotels that are most frequently booked by customers of Terranea Resort Rancho Palos Verdes
🤢 2/5 - Not the resort it used to be - understaffed, sub-par experience for a premium price
By 👻 @Natalie M, 03/22/2023 3:00 am
|
I have frequented this resort for years as we live just 20 minutes away and often come to this resort for "staycations" (even hosted our company's partner retreat there last year and booked 17 rooms). The hotel and service has gone down in quality substantially over the past few years. The trip this past weekend was the breaking point for me. I booked this hotel through FHR Amex - first, the check in line was enormous and they only had 3 people at front desk so we waited over 20 minutes to check in. Then, we headed to the spa for our 90 minute massages (at a cost of nearly $900 for the 2 of us, after tip) and after our massage, the showers hot water was not working and we had to take COLD showers (an an already rainy & cold day). I told the front desk and they advised other guests told the same and they were working on it. But no other accommodations, discounts or anything were offered. At dinner that evening (for my husband's birthday) they were short staffed and my drink (which i ordered the minute i sat down) finally arrived at the END of my meal 40 minutes after being sat. This was after flagging down our waiter multiple times (who was doing his best but overloaded with too many tables). Was still charged for drink. Last, the entire resort's "room charge" system was being upgraded (which they didn't tell us about) so we couldn't charge anything to the room. Normally, this wouldn't be an issue, but since we booked through Amex FHR we get a perk of $100 credit + $60 breakfast credit. We couldn't charge our room so when i asked how they would apply my credit, i was informed I had to pay for everything on my Credit card then call the resort the day after check out to have them reverse the charges and apply a credit. WHAT A HASSLE. Another point to mention is the adult pool is rarely open these days. It was closed the days we were there (Sunday and Monday) and when we asked the resort, they said they were short staffed and didn't have the ability to open the pool. Crazy when you pay for a premium resort of more than $600/nt! A very very sub par experience. Extremely disappointing as we were planning to spend a weekend there this summer with our young kids - rethinking that choice after this last stay.
0 Replys
0 Comments |
Be the first to Reply |