Terrible customer service - The Araki London - Buy Reservations
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🤮 1/5 - Terrible customer service
By 👻 @budoor k, 06/03/2022 3:00 am
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Despicable customer service. Very rude and unpleasant. I’ve never experienced such customer service in my life!! Expected more from a fine dining (supposedly) Michelin star earned institution. Due to my late reply to their dietary requirements I was refused service and blatantly asked not to come to the Restaraunt because the manager said they can’t serve me. After we’ve paid £600+ for our seats, we weren’t even offered a partial refund. Horrendous experience. We’ve been to exclusive sushi restaurants in Japan and they were always very accommodating and welcoming. Seriously they should rethink their managers’ employment. He was extremely rude and I had to ask him to lower his voice numerous times. He smirked and called me entitled when I said I was a paying customer. Truly despicable.
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