Update:The hotel's quality manager (Marione) contacted me - The Barcelona EDITION - Trade Reservations
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🙂 4/5 - Update:The hotel's quality manager (Marione) contacted me
By 👻 @Alireza S., 02/24/2020 3:00 am
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Update:The hotel's quality manager (Marione) contacted me and followed up on our experience. They generously comped us drinks and appetizers at the brand new Edition in Los Angeles, where we live. The hotel manager and food manager came by to greet us and the entire experience made us forget about any past troubles we had. Overall this was a great way to handle an otherwise difficult situation. Original Review: Rooms at this hotel are tiny. Like smaller than NYC hotels. Service was horrible. My fiancee and I booked a trip to Spain (Barcelona 1 night, 3 nights San Sebastian, 2 nights in Barcelona ) for her birthday and we stayed at 3 different Marriott properties. This one was clearly a failure compared to the other two (W Barcelona and Hotel Maria Cristina). When we first checked in, we quickly realized that we didn't have room to unpack. We asked if there was a larger room available and had to pay over $100 per night to get a room where we weren't feeling like we were suffocating. We also noticed that the hotel lacked service. We called the service desk and asked if they could bring some water to the room. An hour later, nothing. I ended up going downstairs and getting it myself. We thought this was a one time thing but we called again and the service desk just put us on hold for 15 mins until we called back. The worst part is that they wouldn't even apologize after I brought it to their attention. The doormen were always too busy with their own conversations to actually open the door. The front desk never once greeted us as we walked into the hotel. Our room keys deactivated every night. Looking back we agreed that of all the things that could have gone badly, this hotel stay was the worst part of our trip. I'm writing this review so that others traveling to this beautiful country could save the money and the disappointment by avoiding this hotel.
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