The Brown Palace Hotel and Spa, Autograph Collection Denver Tripadvisor Reviews - The Brown Palace Hotel and Spa, Autograph Collection Denver - Trade Reservations
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Ranked #18 in Denver's Best Hotels.
The Brown Palace Hotel and Spa, Autograph Collection Denver Tripadvisor Reviews
Latest Reviews On Tripadvisor
14 Reviews
0 Replys |
Bucket List Stay & Tea
I’ve been wanting to stay here and have high tea with my family for years. And when it finally came together it was even better than I had imagined. The Saturday night jazz ensemble was fantastic and we lucked into a Mariachi band on Cinco de Mayo. And of course the tea was phenomenal. Our room was an executive king, big enough for a roller bed for the kids. The marble rain shower was perfect. Would definitely recommend
Be the first to ReplyQuick staycation
I booked the room at the Brown Palace because my niece always wanted to stay there and we have never been. I have to say the beds were amazing and the overall charm of the hotel didn't disappoint. The live music downstairs was a nice surprise. The breakfast at Ellyngtons was even better than the Four Seasons! The location is perfect for a quick walk to a lot of restaurants. I would definitely stay again!There was a hickup with our reservation so I decided to contact the online chat to resolve the issue. The person on the other end of that chat turned out to be an amazing human. Not only he resolved my issue, he paid extra attention, was very responsive and took care of everything. Mitch Clark not only met but exceeded all of my expectations! It is hard to find people who care and take pride in their work so please hold on to him! Overall all of the staff was very pleasant and accommodating FYI
Be the first to ReplyGreat staff & meeting place
The staff at The Brown Palace went above and beyond to ensure our 3 day meeting was a big success! Everyone complimented the food and when we had a last minute request or change the staff would quickly pivot and accommodate. Adrian was especially friendly and checked in with me to see if there was anything needed. A true servant attitude!!
Be the first to ReplyWas great now sucks…
Was once an icon has become a chain run dump… Front of house completely inept on check in… Poor valet only one on staff … He apologized many times… Food really inedible…. Only bright side was Danny the bartender…. Room sucks… Nothing works… AC won’t shutdown… Ceiling Fan doesn’t work…. Avoid at all costs Should have gone with my first choice Four Seasons…. Never Again….
Be the first to ReplyIncredible Hospitality
Beautiful hotel, cozy hotel room, but I was most impressed by the hospitality of the staff. Younis from the culinary team was exceptionally friendly and accommodating. The food was so much better than your average hotel food, with lots of variety and a good mixture of nutrients and indulgent items to choose from. I told him how happy I was with the food and he beamed with a humble and excited smile. This was my first ever business trip (for which I was very nervous) and his hospitality and positive energy made me feel right at home. He even went out of his way to bring me a side of lemons from the kitchen when I asked if there were any for our buffet spread. Another incredible standout was Mallory from the front desk. I stumbled in on my first night (after one too many High West Espresso Martinis) , hungry after traveling all day and having my luggage stolen and asked if it was possible if they had any snacks. I think her exact words were "I got you girl" as she turned toward the back room. To my surprise and elation, she reemerged with lunchables, a caprisun, a bottle of water, and a pack of mini chocolate chip cookies. Totally made my night, and set the mood for the rest of my stay. Later I learned that those were not from hotel inventory, but she had given me her own personal lunch. What an angel! Can't wait to find an excuse to go back to Denver so I can stay here again.
Be the first to ReplyDisturbing Experience
Where do I even start with the disaster that is the Brown Palace. I saw the article from Westword that several employees were laid off. However, I've wanted to stay here since I was a kid so I gave it a shot anyways. Let's just say it's painfully clear there are no bellman and it showed in the quality of the arrival experience. But genuinely that was just the tip of the iceberg. When we arrived there was mold in the shower, I couldn't even go to the bathroom wihthout feeling dirty. Additionally, the hvac was not functional so at this point we returned to the lobby to discuss the matter with the front desk. The people that were working at the front desk were very friendly and apologetic (probably the only positive experience we had at the hotel). However, they said there was not much they could do. I asked to speak with the gm, who I now retroactively know is Jana Smith and they said she was unavailable, but they gave me her card. I don't know how you can fire that many people, have this many issues with the room and not be present. It's frankly both unethical and unprofessional. We saw several homeless people roaming around the hotel and some even entered inside. Is this a hotel or a slum?! I couldn't find a single employee who works in security on the premises. The Brown Palace was an all around terrible experience and did not live up to my expectations. Jana Smith and the rest of the leadership team should be ashamed of themselves for allowing the hotel to be in state that it is.
Be the first to ReplyEvent at The Brown Palace
We held an event here last week. The Banquet staff all around were extremely helpful and made the event seamless. Our manager Jolin and our captain Younes were exceptional from start to finish! Without a doubt a no brainer to work with them again!
Be the first to ReplyManagement lacks
Had an issue with a charge added to my credit card. Called to have it fixed and the front desk person Jerry was very short and dismissive, asked to speak to the General manager Jana. Transferred to her voice mail and left a message, a week later no response. I call back and told I can't speak to her or even be transferred to her voice mail that I need to speak to HR. Issue has not been resolved. We are Bonvoy members who will never stay at a Marriot again till this is resolved. Unbelievable experience. We live in Denver and I would never go back and spend my money to get treated like this.
Be the first to ReplyIf you want a good sleep, stay at another Marriott hotel.
I was looking forward to staying here because it is very close to my office. Check in was normal, nothing special. I was on the 7th floor which I thought was great, but my room had arched windows, but only half on both ends of the room not providing much light or views. The ironing board, which I think hasn't been replaced since the hotel was built. It was basically like ironing on metal when ironing my shirts. Also, the iron had melted fabric on it from the previous user which added another level of excitement. The bed was stiff, and not comfortable at all. I've stayed at the Sheraton, AC, and Residence Inn in Downtown Denver, and this by far was the worst sleep. My first morning it took a good 10 minutes for my shower to get hot. I know it's an older hotel, but I was surprised by this. I talked to the front desk and was told this trick, which worked. Turn on the shower, turn on the sink water, and flush the toilet. This worked and the shower got hot in 1/5 the time. Other things were a miss like one of the floor lamps didn't work. One of the reading lamps on the bed didn't work. And the bathroom sink cold faucet handle was loose and you could spin and spin the handle off if not careful. I liked that there was a ceiling fan. The TV was older, but the infotainment software was one of the best with a lot of streaming options - that was a plus. Cool hotel with history, but won't be staying there again.
Be the first to ReplyWanted to love it. Needs work.
I really wanted to love this place-- I remember staying here when I was younger over 20 years ago and it was an incredible luxury hotel. Unfortunately it appeared that my room hadn't been renovated in about that amount of time. Room-- I was upgraded to a junior suite due to my status with Marriott. Off to a good start. Walking in you are staring at a minifridge just sitting in the middle of the entryway which was odd-- usually they are tucked into a cabinet. Living room was decorated fine but every piece of furniture was chipped or nicked. Bedroom was fine-- the mattress was older (a little hard for my taste) and bed linens not to the standard of a Sheraton or Westin. Again-- all the furniture was worn. Bathroom-- big shower which was nice but plumbing was old and hard to use. Temperature adjustments took a couple minutes of playing with both spigots. Rainfall shower coupled with a normal shower head. Also some wall mounted shower heads. A nice experience when you figure it out but old and needs to be updated. Lobby- spectacular. Even if you don't stay here go for a drink or the afternoon tea to experience it. Ship Tavern-- lovely. Had dinner here one night and the turkey club was excellent and the drinks were good and well priced. They look very short staffed though-- the poor bartender was running around a lot. Churchill Bar-- love the concept of having a smoking room (not many hotels do these days) but this room needs a massive renovation. The bar itself looks very dated (light colored wood thats showing a lot of wear) and there are wires that go do the tvs and cashier computers just hanging about. Bar stools are these weird ones you see at an outdoor store for use at home. Just wasn't the upscale, cozy hotel bar experience I was hoping it would be. Overall would I stay again? Possibly. The price was very good and made it hard to nitpick. But I really wish they would put some money into this gem of a hotel. Its being really run pretty hard right now on some very old furniture and fittings. The rooms (if they are like mine) need a gut renovation to come up to standards.
Be the first to ReplyNew Year's Eve Stay
This Historic Hotel in the heart of Downtown Denver was a magical experience. It was decorated for Christmas and it is just beautiful. The staff were all very friendly. I can't wait to stay again. The restaurants in the hotel were convenient as we wanted to grab a drink before going to dinner. I did wish they stayed open later so we could enjoy a nightcap.
Be the first to ReplyTAKE THE TOUR IT IS SO WORTH IT!!! WOW!!!
TAKE THE TOUR!!! Even if you’re not staying at the Brown Palace - a trip to Denver is not complete without a tour by the incredible Debra. She is a WEALTH of KNOWLEDGE and a true historian. Her passion for this beautiful place will bring history to LIFE - she makes magic and wonder come alive! What an incredible and fascinating tour! Thank you Brown Palace for hosting us and to Debra for filling our hearts with even more love for this place!!!
Be the first to ReplyI love this place!
Just got here last night, and a swingin' jazz combo was playing in the magnificent atrium -- it was like stepping back in time. Service at the front desk was very welcoming, and my room is spectacular, with four curved windows and period tile work in the bathroom. I had dinner in the tavern, which was excellent, and room service this morning. The lady who brought it was very personable, and the food was delicious. Tomorrow: Massage and facial in the spa, then afternoon tea in the atrium. Can't wait!
Be the first to ReplyBrown palace is not a 4.5 star experience
This hotel does not live up to its 4.5 rating. The management, hotel cleanliness / quality as well as services offered fall way short of a 4.5 star experience. I sent the communication below to the Brown Palace General Manager, Jana Smith, as well as the Head Concierge, Zach on 6 different occasions and never received a response. Hello Ms. Smith, I had an experience that did not meet my expectations and I felt it necessary to let hotel management know about my visit. I was celebrating an anniversary with my girlfriend and we were desiring a staycation for the special event. I don’t often use Hotwire, but decided to roll the dice and book a room through their service. I wanted the nicest offering and chose the “4.5 star or above” property. After I completed my booking I was excited to see that we were staying at the Brown Palace since neither of us had stayed there before. I live in Denver and wanted to drive to the hotel and place some nice gifts and amenities in the room as a surprise for my girlfriend. I called before driving down and spoke with Adriana at the Brown Palace front desk. Adriana informed me that I was welcome to drive down and have an early check-in and she informed me that I would get one of the remodeled / updated rooms. Upon arrival, I learned Adriana was off-duty to which Kennedy helped me with my check-in. I was informed by Kennedy that there were no updated rooms available. I was very disappointed since I had read the reviews and Adriana was so wonderful in talking up the updated room. Kennedy told me the only updated room available was a suite on the 9th floor for $250 more than what I had paid. I felt like this was a bait-and-switch given my discussion with Adriana and I felt like I had already had an updated room available for me, per Adriana, at the rate I booked with Hotwire. I begrudgingly accepted the upgrade Kennedy was offering. I placed my gifts in the room and quickly left the hotel to reunite with my girlfriend. We both checked-in around 4:00 and got ready for dinner and a comedy show. We were excited to return to the hotel that evening to have a cocktail at one of the renowned bars in the hotel. We arrived back at the Brown Palace promptly at 9:30p that evening and were greeted at the Ships Tavern with “I’m sorry, we’ve already done last call but The Churchill is open until 11:00”. We then walked to the Churchill only to be told they were closed for the evening. Again, this was a disappointing experience since Kennedy had handed us the “Dear Valued Guest” letter upon check-in and which clearly stated the hours and we had planned accordingly. I’m attaching pictures I took of Suite 915. I do not believe this was a 4.5 hotel or experience.
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