First off, my waitress was the most friendly out everyone I - The Carillon Austin - Buy Reservations
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🤢 2/5 - First off, my waitress was the most friendly out everyone I
By 👻 @Mari P., 11/18/2021 3:00 am
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First off, my waitress was the most friendly out everyone I have come into contact at this hotel thus far during my second visit. As some others have commented, the online menu did not mention a buffet, and The Carillion was not my first choice - Gabriel's Cafe did not open yet until 3pm. I came downstairs to have a little lunch before my conference. I was greeted by the host - will not give her name, but it was Thursday Nov. 18, 2021 around 1:15pm. She was immediately dismissive from the start. I asked for a table for 1 - she looked me up and down, turned to walk away and with her back to me starting saying "We stopped service lunch but can you stay". YOU CAN STAY??? I decided to overlook it - tired from the 3 hour drive from DFW. I said, "OK, so what IS being served?" She said - without even looking at me - "its a buffet, you can take a look and have a seat at the second table along the window". I was too hungry and tired to say anything more. I ate very quickly and left after 40minutes. Management really needs to work on training their staff better, and to learn to be more considerate to patrons who might be travelling, coming out late from a conference or just plain catching a bite to eat, even if they are starting to get the restaurant ready for the dinner crowd. I wish had gotten my waitress' name because she was the nicest most sincerest person I have come across in quite some time. Also...the 20% service charge on a single diner's ticket is outrageous!!!!
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