The Carlyle, A Rosewood Hotel New York Yelp Reviews - The Carlyle, A Rosewood Hotel New York - Trade Reservations
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- Superior Suite (King Bed 620 Sq Ft. Courtyard View Flr 4 To 14)
- Premier Suites (King Bed 720 1000 Sq Ft. City View Flr 4 To 18)
- Rosewood Suite 600 Sq Ft (King Bed City View Floors 23 To 31)
- Carlyle Suite (King Bed 800 Sq Ft City View Floors 3 12)
- Superior Two Bedroom Suite 1000 (1350 Sq Ft City View One King)
- Central Park Suite 1200 Sq Ft View Central Park And Manhattan
- Premier Two Bedroom Suite 1700 Sq Ft City View Two King Beds
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- Accessible Premier Suite (King Bed 775 Sq Ft. City View Flr 15)
- Accessible Superior Two Bedroom Suite 1200 Sq Ft City View
- Accessible Central Park Suite 1200 Sq Ft Views Central Park And
- Accessible Deluxe King City View 435 Sqft Flrs 4 To 16
- Accessible Deluxe Twins City View 400 Sqft Flr 12
- Accessible Deluxe King Courtyard View 435 Sqft Flrs 4 To 16
- Any Superior Room
- Superior King Bed. Courtyard View 360 Sqft Flrs 4 To 12
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- Premier King (450 Sq Ft. City View Flr 3 To 14 Allows Extra Bed)
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- Deluxe King Room City View. . 375 Sqft Flrs 3 To 18
- Deluxe Twins City View 360 Sqft Flrs 4 To 14
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- Any Standard Room
- Classic King Bed Courtyard Or City View 335 Sqft Flrs 4 To 21
- Classic Queen Bed City View 250 Sqft Flr 27
- Madison King 375 Sq. Ft. Floors 3 (18 Modern Art Deco Style.)
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The Carlyle, A Rosewood Hotel New York Yelp Reviews
Latest Reviews On Yelp
22 Reviews
0 Replys |
very disappointing.
No shower in the room. Just a handheld shower that could not even be held overhead. Motel 6 would have a better shower. ordered french coffee and croissants for breakfast. Coffee was cold and croissants tasted frozen and heated up. Bill was $80. What a joke. Later tried room service. Ordered a roast beef sandwhich with rare roast beef. Received a grilled sandwhich with well done roast beef. Sent it back along with the $75. bill. Food was disgusting.
Be the first to ReplyBeautiful hotel and attentive staff.
Quiet and peaceful. Stayed at the Carlyle for a work visit. Thoroughly enjoyed the stay, with a beautiful room that called back to 1980s/1990s luxury. I arrived late and the bellman and desk person were quick to assist. Up to my room within 10 minutes. Settled in and did some work at the desk for the next day-- nice and comfortable setup with easy plug access. Room is exceptionally well appointed. Electronic controls for the lights bedside, so it's easy to turn things dark or torn on lights, heated bathroom floor (which was wonderful!), and some good (albeit expensive) snack and drink options in the minibar. Excellent neighborhood options and access to Central Park, as well. Worth a staying at!
Be the first to ReplyMade reservations for high tea a month ago.
They forced me to pay up front plus 25% gratuity plus a admin fee. This was for my daughter's birthday and I was expecting a lovely time for the $$$ but I was WRONG. Awful expensive food experience. I've been to high teas before so I knew what to expect. Terrible service terrible food terrible everything. Guest seated next to me was working on his laptop with his cup from Starbucks. I could have been at a crappy diner and would have had better atmosphere. Food took over an hour to arrive. Staff was pushing bus carts through the dining room. Very very unprofessional. Just all around low class. Service was slow and inattentive. I could go on. Very disappointed .
Be the first to ReplyClassic hotel experience on the Upper East side.
Be aware that there are classic rooms, that have not been refurbished, and then refurbished rooms. I will say that it was hard to tell the difference as even the refurbished rooms have a strong connection with old New York. The bathroom was tiny, although fine for me (my wife likes a larger bathroom). Service is next level, and they went out of their way to make us feel right at home. The room was super comfortable; ours had a separate bedroom and living room. A real suite! I will say that the windows aren't sealed super tightly, and we had a chilly breeze entering the room all night (in deep winter). I understand it's an old building, but I recommend they make sure all windows are sealed tightly. You get priority access to the famous bar downstairs, which is a huge plus (since the wait can be up to three hours for the hoi polloi). The bathroom amenities (shampoo, etc) are tiny little squeeze bottles; I ran out basically every time I showered. The overall feel of the place, however, is gorgeous and classic NYC. For that reason alone, it's worth a stay.
Be the first to ReplyWent here for a celebratory afternoon tea.
We went the deluxe route with champagne. Charming, period setting, good sandwiches and sweets- proper clotted cream and generous portions. All in all - would do this again. Ps: added bonus, they seem to be dog friendly.
Be the first to ReplyWonderful experience, everyone is so attentive and eager to
Wonderful experience, everyone is so attentive and eager to please. It's good to spoil yourself when you can and this is the place to do it.
Be the first to ReplyWent here with a friend during a holiday weekend where we
Went here with a friend during a holiday weekend where we expected ppl to be at the Hamptons, but it was pretty packed. Usually this place is filled with older men with a very impressive resume, but there were a lot of handsome men more my age. My gf, who likes herself a silver fox, was a bit disappointed, but I was excited. We sat at the bar and I got one too many cocktails of who knows what. All I know is it was frothy and it came with an orchid. I just broke up with my ex for the second time and I drunkily asked the bartender to give me a bunch of flowers in my next drink because my ex never bought me flowers and I need some loving. He covered the martini glass with orchids and dried roses and I was a kid in Disney land. It was hard to drink, but it made me happy. They give you these rice snacks and nuts I think to have with your drinks which is very thoughtfully different than your usual bar nuts. I love the vintage look they have here and really hope to go there for dinner one day. Maybe for my birthday with the ladies? Strong contender for November. IF this happens, will report back because I am very curious how the dining experience will be.
Be the first to ReplyHave to update rating.
Terrible service tonight. They sat us in a weird in between room where they store the wine and stage dishes. Waiter took our drink order and then ignored us for the next two hours. No one offered us the complimentary snacks I have gotten in the past. Not even tap water. For a bar that charges $34 for a cocktail, it was comical. Saw multiple customers complaining about service that night as well. Won't be coming back again.
Be the first to ReplyYou don't expect to get poor service, all your food cooked
You don't expect to get poor service, all your food cooked incorrectly, and vague racism at a place like the Carlyle, but that's what happened. Such a strange night. Just the facts, no opinions here: - Asked for medium rare salmon, got well done, no pink; asked for medium lamb, got rare, fully red. That's $95 right there, done wrong. Salmon wasn't hot when served. - When we were sat, 30 min before anyone came to take a drink order, even though there were 7 of them walking around this small dining room in their suits, with only about 7 tables to serve. While we saw with nothing but menus, one of the men chatted that entire time with a tall blonde who was eating alone. During the whole night, no-one ever even said they'll be our waiter: the person who did wait on us said "I'm *above* the waiters, I'm the *captain*". - Ordered flat bottled water, they poured sparkling. - Waiter saw my emptied plate and said "I see you enjoyed the salmon!", so I had to tell him about the problems, he immediately went to the manager, she came over. I described the problems with the entrees and no-one coming to our table, showed a photo of my salmon that I took before finishing it, showed her an untouched cut of the lamb. - She apologised, took both our entrees off our bill. - At the end of the night, we were told our entire bill was on the house. We had the salmon, lamb, bottled water, and 3 drinks from the bar (cocktails are $28 and up), that would be at least $175, though I never saw the bill. - I said to the waiter, "That's very gracious of you, thank you, I was a waiter for many years and I never saw that done for anyone". He replied "Yes, well, the woman seated behind me is the general manager for the *hotel*, and she saw the whole thing". I'm assuming "the whole thing" refers to me trying in vain to waive down a waiter to place an order, returning the sparkling for the flat, describing the problems to the manager, etc. She saw the entire team fail at every turn, from the smallest things to the largest, front of house to back of house. So I was feeling like they had really addressed the issues, but that's when things got REALLY weird. The waiter, who was white (the entire staff was white), then randomly told us a very long weird story that inexplicably was about three unrelated people of color, two of those anecdotes being related to their sexuality. The monologue began with "I'm not a racist" -- it was inexplicable why he included that. "I had a roommate in college, she was a -- this is a weird word -- a *mulatto*, it means half black half white, she used to walk into the common area *topless* to get coffee in the morning... We never *asked* her to do that, she just did it... I used to have a coworker who was black -- *African American* -- I once said to her, we need to hire more black people, she laughed and said 'I *am* black' -- I'd forgotten she was black, ha ha ha... One of the lifeguards in college, I thought he was black, he had brown skin and the kinky hair, turned out he was Spanish, he was really buff, several girls would come talk to him at the same time while he was on duty". My gf and I aren't black and no-one ever mentioned anything about black people, so his long monologue about three people of color was mystifyingly out of the blue. The website for the Carlyle says this: "Unparalleled among Upper East Side restaurants, The Carlyle's New York fine dining establishments set the bar for culinary artistry and flawless service." Tonight they were unparalleled only in that no other restaurant I've been to in my 23 years of living in Manhattan managed to fail in so many areas.
Be the first to ReplyMy friend & I had the Afternoon Tea to celebrate our
My friend & I had the Afternoon Tea to celebrate our birthdays, what a huge disappointment, the service was awful, the sandwiches were dry, petit fours were not sweet, the tea which you can't ruin was fine & the scones were tiny. The price was $95 w/3 separate fees attached costing us $130 each & then we were charged $35 + tax ($38) for 1 glass of house champagne ($168 total). I called to let them know & they told me sorry but we cannot offer any type of credit or compensation of any kind. DO NOT WASTE YOUR MONEY ON THE CARLYLE! Next time we will know better & choose the Plaza Hotel!
Be the first to ReplyNice room.
Clean and very comfortable with a good bathroom. The location worked well for an event we attended but this is a very quiet part of town. Staff were not very welcoming (especially compared to many other high end hotels we have stayed).
Be the first to ReplyBemelmans has unfortunately turned into a scene, and not in
Bemelmans has unfortunately turned into a scene, and not in a good way. But luckily you can still enjoy a quiet drink in nice surroundings in the rest of the bar/restaurant area. Service was impeccable.
Be the first to ReplyThe Gallery's afternoon tea was not what I was expecting.
I thought it would be a proper high tea but it was simply, a pot of tea [of your choice], some finger sandwiches and miniature pastries and a glass of champagne. It was all very lackluster. What I did love about The Gallery was the decor. It's vibrant, color and lively -- unlike the tea service.
Be the first to ReplyAfternoon tea was lovely! Entire staff, from manager,
Afternoon tea was lovely! Entire staff, from manager, servers and doormen are all too-notch professionals that make you feel like a queen! The atmosphere divine! Holiday decor gorgeous! Wonderful experience that I hope to make a Christmas tradition!
Be the first to ReplyI stopped into this place last night to get a glass of wine.
The hotel is really nice however in order to get a glass of wine they impute a cover of like $30 which the bartender was nice to waive. A glass of Cabernet is $32 lol. I don't think I'll ever go back. There are so many other choices without being gouged by insane prices. If you like washed up rich men with egos this is the place for you. I do have to say that the doorman was such a nice man. He came over to make sure I was fine. Insisted getting me a taxi. Very very kind man. They are lucky to have him. His customer service skills and friendly demeanor was what made my night. A really really nice man
Be the first to ReplyStopped by the Carlyle hotel for afternoon tea in the
Stopped by the Carlyle hotel for afternoon tea in the Gallery, which is in the lobby next to Bemelmans. Beautiful venue with a wonderful tea service. The Gallery has a great tea menu, from those with caffeine and herbal. I opted for the Lemon Verveine and a few different desserts and light snacks. The scones were so delightful! Tip: there is no need to get the tea service per person, as you can get everything a la carte! Overall quintessential NYC experience in one of the best hotels.
Be the first to ReplyWe like to go there as much as we can.
Very tasty foods and nice presentations... The service is impeccable the time from the entrance door to end of the dinner. Escargot is highly recommended, it's delicious at the same time very light.
Be the first to ReplySad to say this is an old hotel not worthy of the Rosewood
Sad to say this is an old hotel not worthy of the Rosewood brand name. Many members of management have attitudes not congruent with that of a luxury hotel. Dog barking disturbing your sleep? Expect 45 MINUTES - 1 hour to remedy. Want a tea cup for your evening tea? That takes an hour as well. Looking for an outlet in the bar foyer area? How about almost getting your finger almost trapped in a MOUSETRAP instead?!? We gave the hotel an opportunity to rectify. Their answer? 'We handled things as we think right' so no compensation or apology is necessary. Sadly this place has lost much of its luster and despite the price, the luxury level of service and level of detail is just lacking. Trust the negative reviews.
Be the first to ReplyThe Carlyle exceeded my expectations on every level - from
The Carlyle exceeded my expectations on every level - from the promptness of the doormen when we arrived of the guest services team remembering our names and greeting us by name at every interaction. Even calling for an item from housekeeping. We were expecting it to come the next morning (as it was after 10pm and I was under the assumption everyone had clocked out for the night as my hotel does) but they promptly arrived followed by a member of the F&B team to empty our mini bar (also something we expected to happen the next day). Something that stuck with us, I noted on the reservation that my friend was joining me from the UK. They had a converter outlet in the room. This may be standard but it's nothing that we do at the hotel I work for so it was a big deal to us. My favorite part of the room (other than the fabulously comfy bed) was the shower. I never wanted to get out - it's simply amazing.My only negative is - for me - the room was a bit small but your so comfy you don't even really notice lol.
Be the first to ReplyWish I could give this incredible bar 6 stars.
Was visiting with my family and was met with the kindest staff, hilarious conversation, and memories that will truly last a lifetime. More so, I misplaced my phone at some point during the evening and when I asked our waiter if he had seen it, the entire staff banded together to help me find it. TRULY the most incredible staff and HIGHLY recommend to anyone looking for a swanky and wonderful experience.
Be the first to ReplyOverrated.
Overpriced. Tired. Bar manager ruined my wife's birthday celebration. Doesn't matter if you've already dropped thousands of Dollars in their facility. You still get a proctology exam on your way into their bar. Overly-enforced vax, mask, and other Covid policies. Authoritarian regime. Slow elevators. Tiny bathrooms in the guest rooms. Failure to restock coffee in the room daily. Inside-facing guest rooms have a disgusting view of trash dumpsters and debris below. Low-lighting in guest rooms make it challenging to even see the contents of your luggage. Staff doesn't care if they've offended you. If you have any self-respect, you'll find a different place to stay.
Be the first to ReplyLove this place and love the bar downstairs.
The staff are AMAZING, tons of regulars at the bar downstairs that always make it a super fun environment. The staff are wonderful as are the drinks- and the food!!! Classic NYC establishment uptown- love coming up here for a drink or having staycations.
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