Yesterday, we celebrated my boyfriend's birthday at the - The Clocktower New York - Buy Reservations
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🤢 2/5 - Yesterday, we celebrated my boyfriend's birthday at the
By 👻 @Sophia C., 02/25/2024 3:00 am
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Yesterday, we celebrated my boyfriend's birthday at the restaurant, and while the food was good, our experience was overshadowed by the demeanor of our server, Eduardo, who made us feel uncomfortable by acting as though he was above us. A few examples would include: almost throwing the complimentary birthday dessert on the table as well as the check even we did not ask for it, we also asked him to pause on lighting the candle because we wanted to take a video but he ignored our wishes and lit it up anyways. Both my friend and I were sure to ask this vocally multiple times so he definitely heard us. We also advised him early on that I was allergic to almonds so anything with nuts I wanted to be extra careful, the complimentary birthday dessert had nuts and nothing was told to me until I bit into it already. The attention to detail lacked greatly and the human touch is not there which degrades the entire atmosphere of the restaurant. We will go back to the clocktower again because the food itself is good but Eduardo left a such an impression that I will ask that my server is NOT him when I return. I hope the management team will take steps to properly train their staff in customer service as this is crucial to any restaurant business. You can't have great food for with shitty service.. deducted 3 stars because of service.
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