Dreadful! - The Fontmell Shaftesbury - Trade Reservations
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🤢 2/5 - Dreadful!
By 👻 @JDF, 02/20/2022 3:00 am
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Don't go here if you can possibly help it.
We were offered only a late table, but in fact the quite nice main area was almost empty when we arrived. We got given the bar table with car park view.
We had had to pre-order food because the kitchen was closing, but in the end the meals arrived 45 minutes after we did, making a mockery of that.
We ordered drinks which arrived after the meals, meaning we went thirsty for nearly an hour. The beer selection is woeful. Water only arrived on the second time of asking, with the desserts.
We were offered the wine list, and said OK, then it didn't arrive so we didn't order any wine, and there was no point by the time the first round got to the table.
A glass of dessert wine was below the advertised size and was charged at more than the advertised price.
The food was mainly inedible. Roast beef consisting mainly of gristle, cold veg, peas and leeks in a grim pale soup, hardly any gravy, two potatoes, and yorkshires made from the leather off an elephant's foot (there's a large box of stale yorkshires lying open in the corridor, ready to be dropped on the next unsuspecting diners over the coming few weeks). Our son rejected his burger, most unlike him, and it's being fed in small pieces to the animals at home. Friends’ daughter was NOT happy with the fish pie. The food menu wraps many long words around few, very basic, offerings.
The service was poor throughout. The only staff present were young, inexperienced and hard to spot. We thought maybe the establishment were suffering from the same shortage of staff as everywhere else - but in fact all six of them were to be found at a table by the bar having their own long lunch. Where were the management? We didn't want to complain as we were with others and didn't want the embarrassment, and in any case there was nobody in authority to speak to.
When the bill arrived it was over £130 light because the staff forgot to charge for the food. We owned up, paid up and had to run, due to miserable children.
I'm typing this a couple of hours later with stomach cramps and hands stinking of "Right Guard Fresh" which is the unbelievably strong fragrance of the Fontmell’s bathroom soap.
We're glad we live over 20 miles away, and we won't be coming back.
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