I called ahead to make sure my dog could sit at the bar - The Lawn at Castle Hill Inn Newport - Buy Reservations
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🤮 1/5 - I called ahead to make sure my dog could sit at the bar
By 👻 @Anthony M., 09/25/2023 3:00 am
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I called ahead to make sure my dog could sit at the bar with my partner and friends. I was told there is a don't ask don't tell policy and because I have a small 10lb ESA dog, it was fine. I even offered to bring paperwork. 25 minutes later we arrived from our hotel and I was immediately stopped inside by a rude hostess. She asked what my dog was trained to perform. I told her legally she's not allowed to ask me that, and she continued to ask me anyway. I explained that I called ahead to make sure it was ok and that I spoke to someone at the restaurant. She told me no ESA dogs and that if my dog wasn't a service dog trained to do something for me, I had to leave. I drove 25 minutes back to my hotel to drop my dog off and another 25 minutes back to meet my friends who ended up sitting and waiting for me at the bar. I explained to a manager when I returned that it was really inconvenient that the staff provided me the wrong information on the phone which left me driving 25 minutes (3 times) just to have a few drinks and lunch with my friends. All I got was a "I'm so sorry". Not even a comped drink off our check.
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