To say our stay was lackluster would be a polite way to say - The Plaza New York - Trade Reservations
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🤮 1/5 - To say our stay was lackluster would be a polite way to say
By 👻 @Jeannie V., 02/01/2024 3:00 am
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To say our stay was lackluster would be a polite way to say it. Everything was a complete disappointment, from the lack of good and knowledgeable staff to an uncaring attitude. Let me just start at the beginning. Upon check in I asked if there was an ATM in the hotel and we were told YES there was, but it was located in the spa which was closed. Since I was going to the spa in the morning, I was content to wait. Upon my arrival in the spa, no ATM. An encounter with a bellman in the elevator confirmed there was no ATM in the hotel. That same morning my Fiancé went to the front desk to request a newspaper and was told there were not any and they must be requested in advance. Understandable so he did just that for the following morning. The next morning we leave for a quick walk to grab a coffee, no newspaper. Stop at the front desk to inquire, and we are told his request from the day before was not properly entered into the system. I was not pleased and chose to walk away and return to the room to get ready for the day. Now let me start on the room. Our hot water was almost non existent in the bathtub, bathroom sink and shower. The climate control in the room did not work and it was like a sauna in there. The bed and pillows were hard as rocks and quite frankly the most uncomfortable we have ever slept in at a 5 star hotel. It has been 7 years since I had the pleasure to stay at the Plaza and I can tell you it is no the same. I have never stayed anywhere else in the city and I will never return after this stay. There are way too many options in this amazing city to spend a fortune on bad service, rooms that have zero comfort and offer much to be desired. My only compliment goes to Maria at the spa, who gave me one of the best massages I have ever had.
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