Absolutely horrendous customer service - The Ritz Restaurant London - Buy Reservations
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🤮 1/5 - Absolutely horrendous customer service
By 👻 @Will C, 03/13/2023 3:00 am
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We were due to have lunch and called ahead to advise our flight had been delayed and could we amend our booking by 1hr, they then cancelled our booking and changed my card €180 as a cancellation policy, I tried to see if they would allow us to have tea or a sandwich at 3pm and it refused, this is horrendous behaviour and we expected a lot better from them. I gave sine emailed the manager to relay my experience and stool had no response whatsoever from them. This really is not acceptable to treat customers in this manner and I would advise anyone to be very careful when booking here as clearly you are just a cash cow that they could not care less about
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