We like this hotel, but… - The Ritz-Carlton, Lake Tahoe Truckee - Trade Reservations
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🙂 4/5 - We like this hotel, but…
By 👻 @Lars M, 01/15/2024 3:00 am
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We have stayed here 10 time or more over the years and so we clearly appreciate everything the hotel and location has to offer. Good things this year: - Interior was updated in 2023, looks nice - Staff very friendly. New people every season but always glad to see some friendly familiar faces (Brigid has been at Manzanita for 15 years!) - Received welcome beverage at check in, upgraded room with a view and late check out offer - Food was good at Manzanita and room service Not so good things: - Big ice patch on pool deck. Our son slipped and hurt his knee. Hotel response was underwhelming (they were mainly focused on whether he need assistance - he did not but hurting you knee due to icy deck is still not fun) - One outdoor hot tub was cold on day 2, the other had greenish water with an odd odor - Access to the steam room/sauna now $75, closes at 5:30 pm. Goodby to after ski sauna. Never seen a fee to use steam room at any other RC globally. - Blackberries at breakfast buffet big time moldy, got taken care off quickly by staff - Ski season room prices are off the chart ($1500+ per night), making above issue extra noteworthy So, are we going to be back? Yes, we love the overall experience and remain hopeful that other glitches won’t add up again next time.
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