Disheartening Experience: Former Patron Mistreated During Return Visit - The Ritz-Carlton, Lake Tahoe Truckee - Trade Reservations
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🤮 1/5 - Disheartening Experience: Former Patron Mistreated During Return Visit
By 👻 @Tina S, 02/17/2024 3:00 am
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Having previously enjoyed luxurious stays at the Ritz Carlton Lake Tahoe and having invested considerable funds there, I was deeply disheartened by my recent visit as a non-staying guest. Despite my past patronage, my experience at the valet and later at the backyard BBQ left much to be desired. Upon arrival at the valet, I was met with a dismissive attitude and made to feel like an inconvenience. Despite explaining my previous stays and intentions to dine at the backyard BBQ while my family enjoyed skiing, I was met with coldness and a lack of hospitality. The experience was disappointing, to say the least, especially considering the reputation of the Ritz Carlton for exceptional service. Later, during my visit to the backyard BBQ, I encountered similar treatment. Despite being willing to spend on lunch and cocktails, I was made to feel unwelcome and out of place. The staff seemed more focused on catering to hotel guests, neglecting the fact that visitors like myself contribute to the hotel's revenue and should be treated with the same level of respect and courtesy. Overall, my return visit to the Ritz Carlton Lake Tahoe was marred by poor treatment and a lack of recognition for my past patronage. It's disheartening to see a renowned establishment fail to uphold its standards of hospitality and inclusivity. I hope that the management takes note of these issues and implements measures to ensure that all guests, regardless of their accommodation status, are treated with the respect and warmth they deserve.
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