The Seagate Hotel & Spa Delray Beach Yelp Reviews - The Seagate Hotel & Spa Delray Beach - Trade Reservations
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- Courtyard King (390sqft 1king View Varies Wifi Luxury Linen)
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- Luxury Linens Spacious Marble Shower High Speed Wifi 65 Hdtv Dvd
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- Classic King (435sqft 1 King View Varies Wifi Balcony Luxury)
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- Deluxe King (500sqft 1 King View Varies Wifi Balcony Jet Tub)
- Deluxe Queen (500sqft 2 Queen View Varies Wifi Balcony Jet Tub)
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- Superior King (600sqft 1 King View Varies Wifi Balcony Jet Tub)
- Superior Queen (600sqft 2 Queen View Varies Wifi Balcony Luxury)
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- Corner Parlor Ste (1000sqft 1 King View Varies Wifi 2 Bathrm)
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The Seagate Hotel & Spa Delray Beach Yelp Reviews
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20 Reviews
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And don't be fooled by the hotel's response.
I "reached out" to them but never got a response.
Be the first to ReplyI've been here before and loved it but this year I was
I've been here before and loved it but this year I was treated pretty poorly by a front desk manager and I needed to check out early to help my 80-year-old aunt get down to the keys to be with family. I would have given a five star, housekeeping women were great. Even some of the other front desk people were great The people in a little coffee shop were great but this guy this one guy really ruined it for me so I won't be coming back. I'll find some other place to go.
Be the first to ReplyStill waiting for the hotel to acknowledge they add over
Still waiting for the hotel to acknowledge they add over $150 to our pool tab with fraudulent food and drinks. I am working with my bank to resolve. Managers called my friend a "liar" when she spoke to him on the phone. AWFUL customer service.
Be the first to ReplyWas down at the Seagate with a wedding group, first time in
Was down at the Seagate with a wedding group, first time in Delray and I'll be back. Hotel was great for everything I needed. Was a minute from the beach, but I took advantage of the great Beach Club (worth the extra 10 min walk). Shout out to John and Nick at the front desk for being stellar. Special mention to the manager CJ for all his recommendations and help!
Be the first to ReplyAbsolutely love the seagate ! Such wonderful staff and
Absolutely love the seagate ! Such wonderful staff and accommodations are fabulous!!!! A true gem in Florida !
Be the first to ReplyWhat a pleasurable experience over the Holidays, a much
What a pleasurable experience over the Holidays, a much needed get away from the Creek. Hotel is basically on the beach (it's a 3 min walk from the street), and Delray is such a fun vibrant city to explore. But it was the staff that truly made the stay special, I'm used to Ritz/Seasons service and the standard robotic ma'm and sir roll around. This was personable in a way that had meaning to it. Eddy at the door greeted me and the crew by name and checked in with us each time we strolled through. The NIGHT front desk was a pleasure (our check in is the only reason this doesn't get five stars. Need to polish those two ladies with some personality salt. We were promised things that didn't exist, and told we could check in early when we called just to wait three hours... with attitudes. My husband went to check in with a smile and came back with a frown.) but Gizzelle, Nick and C.J. sparkled as bright as that tree in the lobby. Special thanks to the concierge Eddie, talk about a shining star. Lionfish? What a treat. Must say... Atlantic Grille can be skipped, felt out of place with all the positives we had, food was subpar and their service was along the same lines. Hubby and I go south every few months to visit friends in Boca and I know we'll back to the Seagate!
Be the first to ReplyA new year.
..a new me and that's all with the help of the amazing Carolynn Mazzei at the Seagate Hotel and Spa. Thank you for providing some much needed service to this mamma who just needed to reset. Carolynn is a true professional who gave me 100% of her. Request her if you're someone who just needs to melt away the year past and think positively on what's ahead. she's the girl to go to in Delray! Forever grateful
Be the first to ReplySpent a weekend here with the family this month and had a
Spent a weekend here with the family this month and had a wonderful time. Have stayed at other hotels in Delray, but will only be back to the Seagate. Great service, had a fun time at the bar at the Grille and wife had some spa treatments (says the spa is a must try!) shout out to manager CJ for being such a great help! We'll be back!
Be the first to ReplyThis hotel is cursed or haunted with the amount of
This hotel is cursed or haunted with the amount of unfortunate events that occured during our stay. Way too overpriced, I could have gotten a more updated room with less issues at the Fairfield inn. Do yourself a favor and stay at the Aloft or Hyatt! Much better rooms and accommodations! Only two good things about the seagate: The staff is very kind and they have some gluten free/vegan options. Reasons not to waste your money: 1. their rooms are not updated to the latest technology. The tvs aren't smart tvs so no Netflix or other streaming services, you have to pay $20+ for a movie thats free everywhere else. 2. The fridge was too small for any normal sized take out containers and the entire bottom of the fridge was filled with water. Then they told me those weren't ever set up and they forgot they even had them 3. None of the light switches work. They offered to bring up a mini fridge and it didn't even get to us until the next day as we were checking out. 4. DO NOT GET AN AJOINING ROOM esp if you don't know the people on the other side. You hear absolutely everything in the other room. 5. The fire alarms went off at like 12pm by false alarm but no one was answering the phone or telling us when it was safe to go back in. 6. Clocks and phones stopped working after a couple days, maybe the power went out? 7. THE BATH WATER IS GREEEEEN ew. 8. The balcony wad filthy and all the chairs were ripped. 9. While it did rain terribly for the first two days, it was sunny the third and they said their pool was closed just in case it rained later. It never did. Oh and their private beach isn't even connected to the hotel, you have to take a shuttle or drive there. 10. The cabinet doors came right off. Oh and I overheard another guest ask for a new room because they moved a chair and found a huge mold stain on the carpet!!
Be the first to ReplyUsually come here twice a year.
The hotel has gotten more and more seedy. Stains all over floor and drapes. Red corrosion in ceiling of bathroom. No hot water. No water pressure in sink or shower. This property is equal to a motel. 2 stars for location and food
Be the first to ReplyIf you want to pay big money to be treated like a POW, book
If you want to pay big money to be treated like a POW, book this hotel. This hotel may appear to have a great list amenities and have the promise of being very accommodating but that's laughable. A paying guest has zero rights and is simply an inconvenience to most. I've travelled all over and have NEVER been treated so poorly. The new management is a joke, consistently placing new rules, daily; what worked for you yesterday won't today and brace yourself for the new rules tomorrow. The only consistency is inconsistency.1 star simply due to the fact that the hotel itself is fairly nice. However, after a week long stay, my family and I are ready to get out of this place. Problems started the moment we walked in the door. Check in was a nightmare, EVEN WITH CONFIRMATION PAPERS IN OUR HANDS, WE DID NOT GET THE ROOMS WE RESERVED. (Apparently even though they are a hotel, they can't guarantee rooms, "Someone else might want what you have." And let me tell you, that motto carried through the entire week.) By the way, the mini fridge in the rooms are actually an old mini bar that they do not stock and does not work, it's only sitting there to appear as though you have a refrigerator. That was the tip of the iceberg, this review wouldn't end anytime soon if I continued. Some of the staff is incredibly friendly while others are equally as rude. I end this review wishing them all the luck of a newly hatched sea-turtle amidst a flock of seagulls.
Be the first to ReplyBeautiful resort with access to private beach club and
Beautiful resort with access to private beach club and Oceanside pool bia shuttle. Rooms are huge and pretty luxurious with big balcony. Luxe property with valet only parking. Would love to stay here again!
Be the first to ReplyVictoria was such a help and fantastic at the cafe!The
Victoria was such a help and fantastic at the cafe!The muffins were amazing, I'm a regular!
Be the first to ReplyVery nice hotel.
Front desk staff pleasant and efficient. We had a king deluxe room which was spacious with pleasing decor. Valet service was always prompt. Room attendant service was superior - shout-out to Vance - with turn down in the evening. We appreciated having great housekeeping after a couple of years when most hotels discontinued it due to COVID. We enjoyed the beach club; drove our own car back and forth which was easy with valet at either end. We had a good lunch and dinner there. The spa offered a superior massage - thanks Pearl - but the atmosphere is not really luxe and the spa and massage rooms were very chilly. Our biggest issue was the lack of a sit-down breakfast. Nearby Luna Rosa is packed but the food is so-so. The hotel has a take-out cafe but the lines were insane on the weekend. We ended up going to Whole Foods for stuff to eat in our room, not what I was expecting. Overall, a positive experience, especially the staff.
Be the first to ReplyNew Year was extremely disappointed.
Service was horrible, it took our waiter half an hour to come to our table for our first drink order. The menu online was not the same menu when we arrived in that items online were missing from the actual menu. The appetizer must have been made several hours before because it was sticking to the plate. The Sea Bass was cold, and the crust on one of the desserts was like a brick. I would never recommend going to the Atlantic Grille
Be the first to ReplyFor such a pricey massage I expected better.
Steam room was nice but where they have you wait was scarce. I did like that I was offered champagne. Massage person really was not friendly nor accommodating. I was told I had to leave a 20% gratuity.
Be the first to ReplyAmazing amazing hotel, I come here for my birthday and had
Amazing amazing hotel, I come here for my birthday and had the best time, from the valet all the way to the cleaning services, it was exceptional. They greeted us with champagne and the room we got had a big tub. They have an excellent restaurant in the lobby as well as a coffee shop. The hotel offer a car to go to near by locations when ever you please (first come first serve).... And the beach club is a 3-4 minute drive with beach beds and a pool. Would definitely go back.
Be the first to ReplyHappy Hour is a delight.
3pm - 6pm. There's a great menu, good prices, and the servers are terrific. Ralph was so personable and accommodating. I'll be sure to go back.
Be the first to ReplyMy wife and I love this hotel! We arrived planning to
My wife and I love this hotel! We arrived planning to stay one night as we passed through on our way further South and decided to stay for two. The rooms are big and comfortable with high tech lighting control and awesome showers. Staff was so nice, each and every one, from the moment we arrive through departure. Max at the front desk gets it regarding customer satisfaction! The pool are is perfect. It has a large, long pool. Big enough to do laps. It also has a nice hot tub.
Be the first to ReplyI just returned from my forth stay at the Sea Gate over
I just returned from my forth stay at the Sea Gate over several years; and it is unfortunate to express that my stay was not pleasant at all. When paying $1,470 for two nights; let me say again, $1,470 for two nights, I expect to be treated properly. Wouldn't you? The truth is, the hotel being expensive is not the issue if it is worth the cost. The lobby and bar of the Sea Gate are pretty; with huge fish tanks, dark stained wood bar and dining area with another huge tank; but when checking into my room was not impressed, especially when I paid extra for 'two steps up' to what I think they called the Supreme or Superior room or something. Nothing special at all. On the first evening I contacted the front desk and asked if I could have a hamburger and fries delivered to the room and was directed to room service. I called for twenty minutes with no answer. Finally someone answered and said they were done delivering food for the evening. It was only 9:00pm. I would later discover they were supposed to deliver until 11:00pm. It was costing me $700 a night to stay here and I had to order food through grub hub. The following morning we figured housekeeping would come clean the room for us, change the bed, fresh towels, etc. We ordered breakfast to the room; (they forgot my orange juice and toast) and went out for the day. When we returned at 2:00pm our room was untouched. I forgot to add we called and requested that our room be cleaned before we went out for the day. Upon calling the front office again and requesting the room be cleaned, two hours later nobody came. I had to call the front desk and ask them what the issue was! Sorry to say this story is not over. After dinner on our second night (someplace else) we brought the parents back to the hotel to have a drink outside by the bar. It was a Sunday evening and the bar was empty, literally two people at the bar. The four of us get seated at a table, and wait, wait, wait, and weight. After twenty minutes, twenty minutes, someone comes over and pours us water, then says, someone will be with you soon. THE PLACE WAS EMPTY. I AM TALKING ABOUT TWENTY MINUTES ON A STOP WATCH. TRY IT! FINALLY, a waiter comes over and takes an order. We order four drinks. That's eat. No food, nothing fancy, four drinks; 2 diet cokes, 1 vodka cranberry and 1 coffee. WE WAIT, AND WAIT, AND WAIT, until the point where we were saying that it must be a joke, like someone is filming this for television. WE WAITED 40 MINUTES AND STILL DID NOT GET OUR DRINKS FROM AN EMPTY BAR! When I walked in the bar and asked the woman behind the bar what the problem was, her response was, "I'm getting to it." I walked up to the waiter, told him to give me my credit card he had in his pocket, and we walked out. I checked out of the Sea Gate and checked into the Marriot which was a THOUSAND DOLLARS LESS and the room I got in the Marriot was GORGEOUS! What a nightmare. The Sea Gate needs to remember that being polite to people isn't the only thing that cuts it. When people are paying thousands for their stay you have to deliver. They lost me, and my entire family which stayed there for life.
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