A place to be seen not sleep. - The St. Regis Aspen Resort - Trade Reservations
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🤢 2/5 - A place to be seen not sleep.
By 👻 @ray m, 01/06/2023 3:00 am
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Having travelled to over 160 countries staying in accommodations as varied as tents in the Arctic Tundra to Caves in Scotland to 7 star Arab resorts, I can say with impunity this is perhaps the worst luxury hotel I have ever stayed in. The hotel is quaint, luxurious, aesthetically pleasing without being gaudy with a prime location, however, quintessentially hollow. The service is abhorrent with the staff ghosts of days past, unhelpful, lost, and lacking the insight to cater to guests who pay in excess of 1500USD per night for the privilege of staying here. Perhaps this is the convergence of multiple exogenous issues facing most industries including staffing shortages, poor training, poor English skills and high turnover. The simplest requests seemed like solving a complex mathematical proof: 1) Whence we arrived the ingress was partially blocked by two vans, thus we proceeded to the ingress to make the valet aware, nothing more. We were rudely yelled at. The valet, having realized, we were guests about to check in embarrassing apologized. Nonetheless, this is an uncouth way to speak to another human being. 2) Concierge services were in an unfortunate state of affairs, unable to satisfy simple requests like a dinner reservation or a courtesy call back despite messages to do so. This unavailability seemed never to leave them. I used the app Open Table or simply visited the restaurant to ensure a reservation. I would suggest Parc, Bosq, and Matsuhisa.
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