Though the location, view, and food were all good, the - The Sunset Restaurant Malibu - Buy Reservations
Getting a Reservation at The Sunset Restaurant Malibu for Today or Tomorrow is Easy!
Buy a verified reservation at The Sunset Restaurant Malibu from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Malibu's Best Restaurants that are most frequently booked by customers of The Sunset Restaurant Malibu
🤮 1/5 - Though the location, view, and food were all good, the
By 👻 @Wesley R., 03/07/2023 3:00 am
|
Though the location, view, and food were all good, the service we just received was horrible. Important Context: My wife and I often become friendly with our waiters at restaurants, get to know their names, and typically have great experiences with them overall, to the point that waiters remember us when we come back and try to get us seated in their sections. Now check out the experience we just had at The Sunset. I am white, and my wife is black. When we were seated, we were placed in the only other part of the restaurant where there were black people seated. Side note... I'm realizing that this is an extremely common occurrence, irrespective of SES, location, restaurant type, food quality, etc (implicit bias?). I noticed we were seated right next to two black women, but I didn't think much about it because it happens to us often... and because we had a window seat with an ocean view. Then we met our waiter. Our waiter, Hector, seemed nice, but he was not helpful or proactive. We were asking questions about the menu because of my gluten allergy and my PREGNANT wife's dietary sensitivities. Both of these factors are very important, and most places we eat at take them seriously. We hardly got any help when we asked our questions. As soon as the dinner plates hit the table, before we had even tasted the food, Hector zipped by to ask us how everything was. Then he just disappeared. Now picture this next part as you read what's next. We noticed that Hector was serving and being extremely responsive to every other table around us (that were made up of all white parties). But with us and the table of black women right next to us, Hector would constantly pass us up. We tried to make eye contact, said his name, but regardless what we did, we were completely disregarded and ignored... by our waiter of all people! All while every other table around us was being taken care of the whole time. On a basic foundational level, this looks very bad. It doesn't matter how you try to spin it. I had been without a drink refill for at least 20 mins, and I needed something for my food (but at this point it was getting cold as we were trying to get Hector's attention). It got to the point that I needed to go find him. I said something to him, and even that didn't change our experience. We still were left waiting for long amounts of time, though our plates were stacked up and our credit card was sitting out on the table. None of the obvious queues mattered because Hector wouldn't even look at our table or the table right next to us. Keep in mind that we were right in the middle of his section (surrounded by tables of all white clients). Finally my wife (who is almost 9 months pregnant) was getting sleepy and uncomfortable from all of the waiting we had been doing that she got up and asked the host if she could speak to the manager. After putting in a complaint and sharing about our experience, the manager didn't come over to our table to check in with us once, didn't make an apology to both of us or the other table next to us, nor did he prompt Hector to apologize to us either. All the manager did was ask Hector to bring us our check. And ironically Hector went to the table of black women next to us instead of coming to us. There's no telling what the manager said to describe my wife to Hector but clearly he named her race.Side note... When my wife got up to talk to the manager, I asked the two black women sitting next to us about their experience of Hector's service. "Terrible." "Awful." "All we've been doing is waiting the whole time we've been here." One of them said she had to wait almost 30 minutes just to get her Sierra Mist! Get this. Even though these women arrived and were seated BEFORE us and had now finished eating, a white couple was seated AFTER us, were served, finished eating after us, and that couple still got their check and left BEFORE the two black women beside us were even give their check! Again, now matter how you spin it, this all looks very, very bad. Though the racial bias of the workers at this restaurant might have been subconscious and unintentional, it was blatantly obvious... painfully obvious. Embarrassingly obvious. The manager was careless, and he needs to be doing a lot more to assure that his hosts and waiters are providing ALL of his Malibu clientele is being taken care of. A good place to start is by doing some basic racial bias training and provide his employees with consistent feedback and evaluations based upon him actually asking people about their experience of their service.
0 Replys
0 Comments |
Be the first to Reply |