I am rating based on the customer service received, and not - Torikyu Honolulu - Buy Reservations
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🤮 1/5 - I am rating based on the customer service received, and not
By 👻 @Lisa I., 01/03/2023 3:00 am
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I am rating based on the customer service received, and not on the food. So I had called and made a reservation a couple days before, and when we get to the restaurant we get told that we have no reservation. Instead we are immediately directed to the restaurant next door and the male staff member telling us we probably made a mistake and made the reservation there. I show him the number I called (he didn't ask) and he indeed does confirm that the number is for the restaurant next door. We head next door and the person tells us that's not their number, at this point we were pretty upset that we got sent away. So we call the number and we confirm that this number was for the Torikyu at this location. The girl on the phone informed us that we didn't have a reservation but there were extra seating so they could take us in, which was weird because the guy who we spoke to earlier said that they were booked up. We were very upset and did not eat here.I am very disappointed that this happened and will not be returning here. I understand that mistakes happen, but the fact that the male staff member sent us next door after I showed him their number? And him telling us that they are "booked up" while the female staff member I spoke to on the phone said that they have extra seating? This is unbelievable and such a disappointment.
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