Good Food - Great Vibe - Poor Service - High Prices - Tutto il Giorno Sag - Buy Reservations
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🤢 2/5 - Good Food - Great Vibe - Poor Service - High Prices
By 👻 @student_driver, 08/30/2022 3:00 am
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Nice ambience, elegant decor and well situated in town. Food is generally good, though the tiramisu was dry and inedible. What made the evening a huge miss was the inattentive, untrained and generally poor service. There is not enough staff, they are not properly trained and we spent most of the two hours at Tutto searching for service. A few anecdotes: We were asked to wait for our reservation on a sofa ("the Lounge") where there were discarded drinks and no service. Our forks were placed on the right and knives on the left. Both our starters and mains were served to the wrong individual. We repeatedly asked for wine and sparkling water only to see our waiter disappear without seeming to acknowledge. We ended up serving our own wine and water. We asked for fresh pepper for my wife's risotto. After a few minutes the waiter handed my wife a small pepper grinder which was empty. The second one they brought was broken. After ten minutes, we got a third, working pepper grinder. At that point the risotto was getting cold and we were both very frustrated. Generally, we found that wait staff, would make brief eye contact but would then turn their heads away. There was no sense that staff were working together or that client service was in any way a priority. The two gentlemen seated next to us also commented about the inadequate service. When you charge $49 - for a small piece of chicken with a little brown sauce and four tiny fingerling potatoes, you need to serve it with attention and care. Higher prices come with higher expectations for service, in my experience. If it were not for the service, I would go back to Tutto. At present, I think it's a pass.
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