Unaccommodating and rude staff - Vernick Fish Philadelphia - Buy Reservations
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🤮 1/5 - Unaccommodating and rude staff
By 👻 @Michael C, 02/19/2024 3:00 am
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Staff and manager are very unaccommodating and rude. We were coming here for our anniversary dinner — I got pulled over on the way and it caused us to be running late. The reservation was for 5:45 PM. I called the restaurant and let them know that we were running late and trying to find parking at 5:55 PM. I didn’t have time to call earlier as I was dealing with being pulled over. I let them know I was finding parking, why I was late, and that I’d be in there shortly. The person on the phone advised that it was okay. The restaurant has a 15-minute grace period, meaning we would be okay until 6 PM. We ended up walking in at 6:03 PM and went to the front desk to check in for our table. They told us they can’t seat us at our reserved table because we were past the 15-minute grace period and that we’d have to sit at the bar or counter in front of the kitchen. What’s crazy is that I went out of my way to over communicate with them that I was going to be late and they assured me it was fine, only to show up at the restaurant and be denied our table. I reminded them of the call we had just a few minutes ago and the situation that caused me to be late. There were 4 staff and a manger at the host stand for this, and all of them just gave me a snark look when I said this, didn’t reply with anything, and just said they can offer us the counter seat. The restaurant was 75% unoccupied at this time and no one was waiting for a table. I understand that the restaurant has policies and wants to follow them, but refusing to seat us at our table after everything I went through that night, having an almost completely empty restaurant, taking all possible steps to communicate with them prior to my arrival, telling me it was okay on the phone, AND the restaurant knowing that we were repeat customers and it was our special anniversary dinner… it’s a disgrace. Something funny worth noting — we ended up sitting at the counter seat and only got 1 or 2 things and left all within an hour, and as we were walking out, the restaurant was still more than 50% unoccupied. Simple deduction skills show that we wouldn’t have interrupted any of their later reservations with the timeline we were operating with. We ended up going somewhere else after to get a full meal. Also, I thought it was funny that when we walked in the first front door, the manager looked me up and down through the window with a nasty judgmental look, for I assume what I was wearing? Mind you, I have worn nearly this same exact outfit to places such as Morimoto, Jean-Georges, Barclay Prime, Volvér, etc. with no one even batting an eye or making me feel uncomfortable. Meanwhile, the wait staff at Vernick Fish wears jeans? Comical. It is clear that Vernick Fish staff and management are petty and don’t care about the customer. I hope the literal 3 minutes you saved by not seating us at our table was worth losing thousands of dollars of repeat business. I was shocked to receive this kind of experience at a Four Seasons establishment. If you care about your experience and how a restaurant treats you, avoid this place. Either that, or just make sure that any life situations that are out of your control don’t occur when you have a reservation with them :)
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