Worst service at front desk ever - Villa Giulia - Hotel Lago di Garda Gargnano - Trade Reservations
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🤢 2/5 - Worst service at front desk ever
By 👻 @lena881, 09/01/2022 12:00 am
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We stayed at Villa Giulia for 2 nights and we were chocked at how rude the front desk including owner was. 1. A friend calling speaking in Italian got offered at lower price per night then we did when speaking english a few hours later. 2. Front desk lady told us off because she had to help us park - she was annoyed she had to work 3. When I asked the owner for an iron she said there was no maid in the house then suddenly there was a maid but the cost of ironing 1 dress was 15 euro. The restaurant staff and the cleaning staff are really friendly but front desk including the owner need to go to tourism school again they clearly forgot that they have to give good service and that the guests are not just cash cows.
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