Missed the Mark on Excellence - Tom J Bachner - Vintner Grill Las Vegas - Buy Reservations
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🙂 4/5 - Missed the Mark on Excellence - Tom J Bachner
By 👻 @Ms.LoveTravel, 08/16/2021 3:00 am
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Hospitality: "...the friendly and generous reception of guests, visitors, or strangers..." a reminder for Tom J Bachner, General Manager of VG. Tourist should be as high of a priority as local, Summerlin patrons and where you failed in excellence as a professional dining establishment. This statement is here because there seems to be an owner or corporate number for complaint on your behavior amiss from website or corporate card.
Our Anniversary dinner (made on OpenTable.com and mentioned), we arrive in a black Audi (new), we hold an AMEX platinum card (no matter), we are dressed up, there is no valet as indicated they have. Tommy, the dear, then wishes to seat us at a high traffic bar table at the front entrance. When I asked if this bar table was the most romantic table they have for an Anniversary celebration he moves us three tables further in at the walkway (another high traffic area) since we are not Summerlin, NV locals he recognizes, we are visiting Las Vegas. Seated to my immediate left with their backs to the door hidden from view of patrons entering the dining room is a mixed racial couple and at the table adjacent to an alternate lifestyle couple both dressed well enough. Shame on Tommy! In addition to, the staff does not smile because of Tom J Bachner's mismanagement of customers and people resources. Looking from the outside in...
The very good mark is for the staff killing themselves to please him (not the patrons) and for the chef and kitchen - Kudos. Delicious. Elegant decor. Great lighting. Private Parking.
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