Disappointing, not worth the money I've stayed here 3-4 - W Miami - Trade Reservations
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🤢 2/5 - Disappointing, not worth the money I've stayed here 3-4
By 👻 @Annie J., 12/31/2022 3:00 am
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Disappointing, not worth the money I've stayed here 3-4 times a year for the past few years, and it is disappointing to say the least. This hotel should be downgraded from a 5 star. They frequently overbook, leading to no punctual check ins (I was let into my room 1.5 hours after check in)They also took 3 hours to bring up our bags, lost one, and never answered the phone. I had to take 3x for toiletries (came a day later.)A man visiting from abroad who had pre paid checking out was charged twice. The front desk attendant gave an explanation that was so ludicrous it was hard to watch. Food takes one hour minimum to get to the adddikt restaurant (note it's clear management is understaffing, the people working there and for the most part at the hotel are warm and kind but being run ragged.) They didn't have bloody Marys or mimosas (???) Finally, good luck getting service at the pool deck. We were there for 3 hours and didn't have one person check in. I spent 1000/night for 2 star service. I'm sure they'll reply with a generic "we're so sorry and we've passed it along to the appropriate teams" which does nothing. As a titanium elite bonvoy member, will not stay here again. Cap of the trip- valet yelling at us to move as we loaded our bags (of course did not offer to help at all.)
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