W South Beach Tripadvisor Reviews - W South Beach - Trade Reservations
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Miami Beach's Best Hotels that are most frequently booked by customers of W South Beach
Ranked #12 in Miami Beach's Best Hotels.
W South Beach Tripadvisor Reviews
Latest Reviews On Tripadvisor
35 Reviews
0 Replys |
Wouldn't stay anywhere else!
Came to the W on family girls trip to celebrate my niece’s graduation. We were blown away from the moment we stepped foot in the lobby. The whole property is stunning but the service is what really sets this place apart. Java at the front desk got us set up in our room immediately and was an awesome personality to be around. Standout staff like Tyler at the pool and Ivan in the bar made our trip so fun. Sole & insider team left treats in our room and congrats balloons the next night - surprises that made our stay even more special. After our experience, I wouldn’t stay anywhere else!
Be the first to ReplyGet to the pool and ask for Anna and Alex!
Great to chill out and get pampered. Ask for a room from x10 and up otherwise it’s noisy from collins avenue. And : go to the pool and see Anna and Alex! They will get you chairs and umbrellas for your preferred spot (sun or shade) and of course water and suncream…
Be the first to ReplyW hotel is 10 out of 10
We love this hotel, super friendly staff, great food, always live music or Dj playing at the bar. My absolute favourite person and the reason we keep coming back to the w hotel Miami Beach is because of Lisa my W Insider. All of her recommendations and suggestions are amazing. She really listens and is so helpful, she recommends best Resturant’s, bars, boat rides, breakfast/brunch spots. She is the reason i keep coming back to Miami. Great Job W she is a keeper.
Be the first to ReplyBest place for families on South Beach!
This is our favorite place to stay on south beach as a family! The suites are fabulous! They have kitchens with stove tops, refrigerators and microwaves. The oasis suite is my favorite and has a second bedroom perfect for small children. It also doubles as a screening room so has no windows-great for light sensitive sleepers! It has two bathrooms, which I also love. Views are fabulous, looking down the beach at the beautiful teal ocean. We usually order groceries to the room so we have things for breakfast. We always have lunch at the pool. Food is good. This past trip we had the sushi, grilled fish and poke bowl. The kids love the watermelon and frozen grapes. The pool is huge and gorgeous. They even have a few pool floats that the kids loved. They set up toys at the beach daily, which the kids also love. They are right on the boardwalk and it’s fun to walk either direction and get the energy of Miami Beach. Location is excellent. Walkable to many great restaurants and shopping! They have a good gym by Dogpound. Service is always very friendly and helpful. At checkin they let kids pick a toy from the treasure chest which was fun! One small area for improvement, I wish the living rooms had blackout shades, as it’s hard to have a kid sleep in there with the light pouring in. We will definitely be back!
Be the first to ReplyExtra surprise fees
This hotel charges extra fees without notifying you. We booked a room with 2 queen beds, for a family of 4 (my kids are 11 and 8). We were charged an extra 150 per night. No one told us this. We certainly didn’t get extra pool chairs. Felt ripped off, soured an otherwise decent trip.
Be the first to ReplyGreat Hotel
I have been staying at the W South Beach since it opened, and it is one of the few hotels in Miami which has gotten better. They have redone the rooms, so I think it is now the nicest hotel in Miami Beach. My W Insider was Sajaa , and she made the trip perfect. From making sure the room was the one I wanted to booking an impossible reservation at Delilah— she was able to make it all happen for us. Highly recommend if you are going to stay in South Beach.
Be the first to ReplyLady at the towel stand was very rude
My friends and I came to rent chairs on the beach, and the lady at the stand was horribly rude. She told us to walk to Walgreens to get towels. Very weird experience, I would definitely not recommend coming for a day to my friends as long as that lady is still working here. Gianni, Richard, Richard, and Joshua were great though.
Be the first to ReplyTerrible, 0/5 would not recommend
My friends and I had an awful experience with horrible customer service at the W hotel. They doubled the prices of the beach chairs. They refused to give us towels and told us we could walk to Walgreens if we wanted towels. They also wouldn’t give us an umbrella. The only highlight was some of the staff. Gianni, Richard, and Josh were great. The girl was incredibly rude and should be fired.
Be the first to ReplyDONT COME HERE
the front desk girl was so incredibly rude and we will not be coming back. Richard and Gianni were amazing. Go to any other hotel beach and you will have a way better experience. Will not be coming back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Be the first to ReplyLeo The Professional
I have stayed at the W many times before: always a pleasure. However, this time, I wanted to highlight the exceptional service the day time pool manager, Leo, provided. Leo is a delight - each and every request was happily take care of by Leo…. Thanks Leo… looking forward to my next visit. SXD
Be the first to Replyawesome
I love this hotel, the staff is great , Ian at the beach was great he was always making sure that we were ok and enjoying, definitely the best hotel in miami!!!!
Be the first to Reply5 Star Service
Stayed here many times as its our favorite hotel in South Beach. Great Pool, amazing breakfast, lobby, fitness center all amazing. We used the beach chairs this trip and had a great time. I wanted to take a moment and shout out one of the Managers - Marcus. We were walking down the hallway, and he saw us (clearly we were checking out), he paused his brief training session with 2 of his fellow team members, and walked us down to the front desk. He rolled my gf's bag down as well! Stellar service, above and beyond what we would have expected. Kudos to you and your team Marcus. Note that all the team members this stay/trip were exceptional. Keep it up W SB.
Be the first to ReplyLuxury by the Beach
"I had a wonderful stay at W South Beach! The hotel's modern design, beachfront location, and attentive staff made my visit truly enjoyable. The rooms were spacious and well-appointed, providing a comfortable retreat after a day of exploring Miami Beach. The hotel's amenities and dining options were also excellent. I highly recommend W South Beach for a luxurious and relaxing getaway."
Be the first to ReplyAnthony's Service
I always come to Miami on A business, but it is my first time to South Beach. He made my experience unique with his service and making my life easier as I am overwhelmed with the beautiful view of South Beach. He got the server immediately, provided the towels, and made sure we are set.
Be the first to ReplyW south beach - Anhony
I came with my friends, and Anthony helped us and we had the best day! Great great service from him! The chairs were amazing and Anthony helped us out the entire day!
Be the first to ReplyIan on the beach great guy.
Ian on the beach great guy. Very attentive and very nice. Set us up close to the Atlantic. Stopped back to check on us. Made it a great morning.
Be the first to ReplyOne of the best 5 star hotels on South Beach
The W is fabulously located on South Beach, walking distance to the Art Deco area and the shops, bars, hotels and other attractions. The rooms are fabulous (we had an ocean view suite) and the views up and down South Beach are simply stunning 🤩 A fabulous pool area with ample beds and cabanas (expensive to hire like everywhere in Miami) and a great private area on the beach. Pool and Beach drinks and food service are first class. The bars and restaurants are the only area that let the W down if you are after a buzzing party atmosphere. But you are 3 minutes away from many incredible bars and restaurants. The hotel staff are amazingly helpful and they even helped us take home a little special memento from the hotel that we wanted to remember our time in Miami. Fabulous and hard to fault.
Be the first to ReplyLoved everything about the W South Beach!
This is my first time visiting Miami for a conference at the Fontainebleau. I opted to stay at the W as the Fontainebleau had a lot of bad reviews, and for the price point, I was looking for something comparable. The W South Beach exceeded all my expectations, and I am glad I stayed here. The property is beautiful and chic, the pool and beach are well taken care of, and the staff is super friendly and provides excellent service. All the hotel staff, from the bellmen to the front desk and the housecleaners, take time to say hello and welcome you. They all ensure you know they are here to help you should you require anything. Now the rooms—wow. I stayed in an ocean-view room with a balcony. It had stunning views, comfy beds, and excellent water pressure in the shower. The mini bar and snacks were well stocked. Room service had solid options, and the turndown service chocolates were tasty. The W also provides bottled water each day at Turndown. Additionally, I arrived well before check-in and was given access to the dressing rooms. The amenities in the dressing rooms were also lovely. I could change into my swimsuit to lounge by the pool while waiting for my room to be ready. Should I return to South Beach, I would 100% stay at the W again. The only negative thing I can think of is that I wish my stay was longer.
Be the first to ReplySubpar service at a hotel with very loud construction
W Hotel review Let me start off that I made a mistake of booking a later date than the one intended. Instead of correcting the reservation immediately, especially at 66% capacity and arriving around 4pm, no rooms were available apparently. No one at the actual hotel could remedy the situation, so instead I had to call a Bonvoy number as a platinum member. Which also did not get recognized or acknowledged at the hotel until a manager came. Even though I saw a whole role of desks that said “Bonvoy.” I never did figure out what those gentlemen did other than direct me elsewhere. My personal concierge Blanca came to apologize and promised that she would call when the room was ready in 30 minutes. 2 hours in the hotel lobby later, no one from the hotel approached us, offered any area to wait versus the small two seater right in front of the check in. A manager finally came by to say that the room was ready and that a $200 F&B would be applied upon check out. That also was a nightmare as I had to retelll the whole story to a new employee in order for her to apply my discount when checking out. I stayed for one night, and was very excited. Between the super late check-in, no dedicated Monvoy platinum and above help desks to help expedite any issues, super loud construction starting early all day, and what looked like very dated pool cabanas - don’t think there’s much to enjoy outdoors. Also, if you’re wanting anything from room service, expect about an hour or more. Even for something as simple as 2 drinks and a double shot of espresso. What a shame as I had high expectations, and the suite we did end up getting was beautiful. I used my points and upgrade. I would not pay the regular rate for this hotel.
Be the first to ReplyNot up to expectations
Upon arrival - and despite announcing by email our slightly early arrival time - we were informed that the room was not ready. (later we learned that housekeeping doesn't even start until 10am). Then after waiting 2 hours there was an attempt to scam us out of our upgrade and suite night awards and put us in a standard room, which I of course resisted and asked for the situation to be escalated. Finally after almost 3 hours we got the intended room. The room was very nice - a 1 bedroom suite with partial ocean view and a small 2nd bathroom which is very convenient for the family. The gym is also very nice and well equipped with a nice variety of equipment, dumbbells, cardio machines, etc. It was one of the highlights of the visit. Food and room service were very good quality although ridiculously overpriced. The cheapness of the management and the lack of control Marriott now has of it's hotels shows up in several areas: - No free breakfast for Titanium members. Only a 40% discount on the grossly overpriced breakfast menu, which puts the cost of breakfast at just slightly more than the nearby restaurants. This is atrocious and should be rectified by Marriott corporate. - Housekeeping obviously works only limited hours. That was the cause of our late check in as mentioned earlier, but we also asked for housekeeping one day during the time we were out for breakfast and it didn't happen - the explanation is that housekeeping doesn't start so early. - $75/day resort fee for essentially nothing, or as my wife and I decided, a $75 cup of coffee each morning. - Reception is small and there's always a queue due to size and limited staff. Why try to save money by upsetting people on arrival? The pool area is cramped and small. Pool itself was heated nicely but the area really feels like people stacked on top of people. Beach area is OK, but it's a public beach and there were drunks and druggies out there among the guests, and apparently they have more rights and privileges than guests. For a $1000+/night hotel, there should be no service flaws, no extra charges, proper treatment of elite members, and no signs of "skimping" by management. Hence the 3 star review. We would not go back.
Be the first to ReplyCleaning not very good better yet just nasty!!!!
First off we had very high expectations for the W Hotel after reading the reviews. The hotel itself is very clean . The first morning we had a simple breakfast. My wife had avocado toast, which was not very good. The bread was too soggy not very flavorful with the seasoning, and the egg was not even completely being done. I had a all white egg omelette, which was also not very flavorful not much seasoning to it. The potatoes are simple potatoes. We had a ok time at the pool which can be very packed so either get there early or you might be waiting hours for a place to sit. We went to the beach stayed for a few hours and to got cleaned up in our room. We asked for your room to be cleaned up while we was out. When we got back we had stained sheets on our bed just nasty. Not very happy about that paying over $2000 for a 2 day trip
Be the first to ReplyThe most I credible hotel in the world
Amazing amazing amazing, the best customer service experience ever! Everyone was so kind hospitable and accommodating. From the monomer we checked in they made us feel so comfortable, called us everyday to make sure we were happy and if we need anything. I couldn’t belive how amazing this hotel was. Thank you W for making our stay incredible.
Be the first to ReplyRicardo Daly - amazing manager
I decided to rent a cabana at the beach… what an amazing experience. The hospitality from Ricardo Daly , absolutely incredible. He went above and beyond to accommodate our party. We were celebrating a special birthday and he was so thoughtful and bought a dessert for us to enjoy and sing happy birthday. He was constantly checking up on us and other guest too-I was observing his interaction with others. Ricardo honestly, exceeded my expectations.
Be the first to ReplyRicky at the W South Beach
Amazing time at the Beach! Ricky the manager was great. He took care of everything for us. Made the day so much more pleasurable! This is our go to Hotel when we are in Miami🍾🎉🎉🎉. We we’re a group of 30 very needy guests, and Ricky was there for us with a smile!
Be the first to ReplyGreat stay at the W
A brilliant stay as ever. James and Keith at the WET pool and bar made the stay as easy as ever, taking good care of the while family Excellent people! The Miami South Beach W as a whole is the best place to stay down here.
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