Nice hotel, very disappointed with the service on our first stay - Waldorf Astoria Chicago - Trade Reservations
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😒 3/5 - Nice hotel, very disappointed with the service on our first stay
By 👻 @lasenorita500, 02/21/2023 3:00 am
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While the hotel itself is nice, we will not be returning due to issues with service including: 1. Checked in to find our fireplace did not work. Had to wait for someone to look at it and tell us it was broken. Expected to be moved to another room but were told to wait for a phone call, which never came. 2. We had asked to have our sofa bed made up for the kids while we were at dinner. Returned late from eating with tired kids and that had not been done either. 3. Due to above two issues I had to go to the front desk and we were moved to another (bigger) room which was nice, but still not ideal late at night with tired kids. I was told a hotel director would call the next day to compensate us for all of this, that call never came. 4. Letter we were given at check in stated there would be a welcome gift as part of AmEx rewards (usually a bottle of wine), we never received one. 5. Due to a small fire earlier in the week (out of management's control and understandable) the pool was closed when we arrived Friday and gym closed the entire weekend. Our main issue with this is that we were not informed of this at check in. Instead you can get changed early in the morning to work out or get your kids in their swimsuit and head down to that floor and see a sign saying it is closed. Overall, better communication would have made our stay much more enjoyable . There are many luxury hotel choices in Chicago, we have stayed at several others, and have had much better experiences elsewhere. Sad to say we will not be returning.
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