I've stayed at the Wynn for years. - Wynn Las Vegas - Trade Reservations
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🤮 1/5 - I've stayed at the Wynn for years.
By 👻 @Savanna F., 03/18/2024 3:00 am
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A few times, even stayed in the tower suites. After my most recent experience last weekend, I will never stay at the Wynn again. I decided to go to the spa for a body treatment. Within the first 10 minutes of the treatment, my skin started to burn, and my feet and ankles turned red. I was in excruciating pain, and alerted the masseuse. She then immediately tried to place the body scrub on a different area of my body and I experienced a burning reaction again. I needed to literally ice my feet and calfs during and for hours after the treatment. I was unable to get the full experience and spent my entire hour burning and trying to be comfortable after leaving the spa. I spoke to management about my very poor experience. They instantly responded with extreme hostility. I had zero intentions to sue the Wynn- I signed consent forms and saw the ingredients and had no issues with what I signed up for. Upon relaying my terrible experience, I was expecting some sympathy and was instead met with the rudest customer service I have ever experienced. They informed me that I must make a police report. Yes, a police report! For a bad experience at a spa. Makes absolutely zero sense. I told him I did not want any problems as I was only in Vegas for 24 hours and I wanted to enjoy the rest of my stay. All that I expected was a bit more decency in the customer service aspect. After speaking to concierge, they informed me that they will speak to management to get back to me regarding a possible voucher to get another service at the spa at a different stay, since my whole 60 minutes I was burning and in pain. This morning I received a very rude and in-compassionate email from management saying no apology, and just sending me a list of the ingredients in the scrub. The lack of good customer service in a highly rated resort is concerning. I will never stay at this hotel again, and I will advise my tower suite member siblings to also never stay here again. Only stay here if you would like terrible and rude customer service.
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