Beware of choosing to dine here. - Xerta Restaurant Barcelona - Buy Reservations
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🤮 1/5 - Beware of choosing to dine here.
By 👻 @Pei L., 09/30/2019 3:00 am
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Xerta, by far, was our worst dining experience in a recent two-week Spain-Portugal trip. This place does not deserve its Michelin accolade or your patronage. The treatment we received was degrading and infuriating and the food was so disappointing. The 1st warning sign was when the host who checked us in had absolutely no smile on his face, not an ounce of friendliness. No one offered to take our coat, umbrella (it was a rainy day) and backpacks even though you can clearly see a coat rack in the hall way next to the restaurant entrance. The restaurant was 70% full, the space was clean and picturesque as shown on the internet. We were led to our table by Adil, who was later revealed to be the Maître D (more on this later). The 2nd warning was when Adil came back to take our orders with no introduction of himself, the restaurant or explanation of the menu. I had to ask if he can explain the menu as there were a few tasting menus and a la carte options to choose from. He responded, appearing annoyed and pointing to my menu that was flipped to the Tasting Menu page, "eh these three are cold, the next three are hot dishes and the last ones are desserts. The items are all on here", while gesturing to the whole menu. The lack of respect and professionalism from Adil appeared all too casual, I wondered if all patrons were treated this way. My instincts told me to leave at that point, but I wanted to give the food a chance and not make a scene. I wish I listened to my instincts in hindsight. We ended up ordering the Tasting Menu for our party of 5. I told Adil I am the only one that does not eat oyster in the group, he assured me that it would be substituted with fish. Instead, I received one less-than-fresh boiled (steamed?), unflavored shrimp. I was fine with that; it did seem odd that he didn't know what he was talking about. Courses were served and Adil did not return to our table again until the end. We did notice he would visit other tables multiple times and have friendly conversations. Could it be that we are Asians? We WERE the only table of Asians. Whatever his reason, we definitely felt the discrimination. Nearly all the dish introduction was left to our servers, who were essentially the only positive part of this whole experience. The gentlemen who brought out our food were as friendly and warm as can be. Presentation of the food was nice but the only course I enjoyed taste wise was the Chocolate Trio. The seafood in the appetizer was not as fresh as it should be. The tomato dish had clashing flavors, the blue cheese did not work well. The fish was overcooked and literally sitting in a puddle of slightly diluted hoisin sauce, that's just lazy and unacceptable at a restaurant like this. Off and on, I would smell smokiness in the air and thought it was incense used in the restaurant. It turned out to be the way they served the lamb (with a cloche filled with smoke) at neighboring tables. This was unusual too because it interferes with the sense of smell during the dining process. The lamb was very gamey and not flavored well. Because no course was noteworthy, we just wanted to finish this meal and get out of there. We requested to speak to the restaurant manager about everything that had gone wrong, and a female server retrieved none other than - Adil. We asked him if he was the restaurant manager, he confirmed he is. My instinct told me something was off. Before leaving the building, I spoke to the hotel reception about our experience and asked if Adil is indeed the restaurant manager. The nice gentleman said Adil is the Maitre D, and the restaurant (Food and beverage?) manager is another gentleman who was there during our meal and pointed us to him. We proceeded to express our dissatisfaction with our dining experience, he apologized, but what's done is done and not only was Adil made us feel unwelcome, he was dishonest. This place is NOT recommended and has a long way to go before any Michelin mentions in my opinion.
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