Yuen Wah House Cheltenham Tripadvisor Reviews - Yuen Wah House Cheltenham - Buy Reservations
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Cheltenham's Best Restaurants that are most frequently booked by customers of Yuen Wah House Cheltenham
Ranked #18 in Cheltenham's Best Restaurants.
Yuen Wah House Cheltenham Tripadvisor Reviews
Latest Reviews On Tripadvisor
10 Reviews
0 Replys |
Excellent hot food
Food was lovely. All piping hot and did not disappoint. Would highly recommend. Only issue was I asked for no pork it a dish and it came with pork. No biggie.
Be the first to ReplySeems to be getting worse
A real shame. This used to be a great local takeaway however the last few visits have been awful. Previously collected an order and got home to the wrong order, when I called and said they had gotten it wrong they said that I had to take it back. Unfortunately by this point my children were tucking into their items (which were correct) so I said I couldn't. Was told I had to as if I had someone elses order they would need to get it to them..... Tonight called and asked for my usual items to be made gluten free and told they can't, so asked which items I could order gluten free to be told none. Now I am slightly worried about the gluten free dishes I have had from here in the past.....
Be the first to ReplyMs
Awful food. Cold on delivery. Very invert priced. I wouldn't fess it tho my dog at all under ANY CIRCUMSTANCES
Be the first to ReplyCustomer service
Having phoned Yuen Wah to place an order and then realising I had ordered to collect not have home delivery, I called back to change the collection to delivery. The woman on the phone said I needed to up my order to over ยฃ10 which I was happy to do adding two cans of soft drinks. The woman at the other end just out of nowhere told me to F..k off and put the phone down . Appalling behaviour! We have used this takeaway for several years now and wonโt be again.
Be the first to ReplyCold congealed food of suspicious origin
If I could give zero stars I would. Waited 1 and half hours - to be fair they said it would be that length of time. They brought the wrong good with half of the order missing. Then told me it was my fault. What food they did bring was disgusting, cold congealed greasy mess of unknown origin. I
Be the first to ReplyGreat Food Well Cooked
I have yet to have a bad meal here. The food is always well cooked and hot. The service is fast and delivered with a smile, with an extensive menu of different areas of China represented.
Be the first to ReplyRidiculously long wait. No communication. Will never use again
we had over a 2 hour wait when they originally said 30 mins. No communication from them when i asked how long it would be and whether I could have a refund. They seem to have no system for tracking orders. Food itself was tasty. But the service is sadly appalling.
Be the first to ReplyVery Busy but good service
i have popped in for many a meal. I find even on a busy night orders are taken in order and dispatched in good time. Delivery service not always available or have long waiting times. The take away itself is friendly and comfortable. The food is gorgeous and i will continue to frequent.
Be the first to ReplyDisappointing
On placing our order we were told delivery would be an hour. After an hour and a quarter we rang to see where our delivery was and were told it was on it's way. After an hour and a half it still hadn't arrived so we rang again, the lady apologised and saud it should be with us in 10 minutes and as a good will gesture we could have a free dish next time we ordered. The food was really nice but the delay was not acceptable. We decided to give the restaurant another chance as the food was lively, we mentioned that there had been a delay last time and the lady had offered us a free dish next time we ordered. The lady would not accept that this offer had been made and dismissed the offer. Not good customer service. ๐๐
Be the first to ReplyVery good takeaway
Been just once but based on that experience I will be going back. Food was very good and decent portions. Only negative is they donโt take cards which is a bit poor these days.
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