Poor service - Alain Ducasse at The Dorchester London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Alain Ducasse at The Dorchester London
Booked 1 times by Alain Ducasse at The Dorchester London customers.
Ranked #29 in London's Best Restaurants.
🤮 1/5 - Poor service
By 👻 @Georgian M., 02/03/2023 3:00 am
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I visited Alain Ducasse at The Dorchester for my birthday with my wife. We had the tasting menu and the food was exquisite apart for the fish that wasn't anything special nor tasty. We very much enjoyed the medallion lobster, the scallop and the he venison. The service however was a big let down for a 3-stars Michelin restaurant. We had a glass of champagne when we sat and the sommelier put maybe 50ml in my wife's glass while my glass was filled normally. I never saw that in any restaurant in the world, regardless of their price or how many Michelin stars they have. That was a bad way to start the diner and spoiled a bit the good feel factor of the arrival. The total bill for 2 tasting menus, 2 glasses of champagne at the beginning and half-bottle champagne during the diner was £561. When we left and got our jackets, I noticed my Louis Vuitton pin wasn't on my jacket anymore. I told the staff and they started looking on the floor for it. I ended up finding it after a while, but not the whole pin, the back was still missing. That was rather annoying to see. I was told they are going to keep looking for it and that I would be contacted. I wasn't and after some days I got in touch with them. At first they were dismissive and when I told them I'm not happy with the way they're treating this a manager then called me. They told me they're still looking for the back part but I'm not expecting it to find it. To spend above £500 on a diner and then to be disrespected I find unpardonable. I'm not going back there again.
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