Applebee's Grill + Bar 699 N Stephanie St Henderson, NV 89014 United States Henderson - Buy Reservations
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Applebee's Grill + Bar 699 N Stephanie St Henderson, NV 89014 United States Henderson Reviews from The Last Year
Declined quality and service
This was the first time I came here in 3 years, and the service and quality has declined. I visited with two of my friends before going back to school. I was the first one here. I was seated right away as it wasn’t busy. I waited about 10 minutes before someone took my drink order. My first friend arrived about 5 minutes after. About 5 minutes later they dropped off my drink and just left. No acknowledgment of my friend. Not to ask if she was ready to order her drink not even to say “I’ll be back to get your drink order.” This action or lack of was repeated when my second friend arrived. One of my friends asked if she could get a glass of ice milk with an extra glass of ice. The waitress said it would be no problem. Well, she came back maybe 5 minutes later and dropped off a small kid sized bottle of milk and walked off. As she walked past us to help another table she saw our confusion. She came back and asked what was wrong. We asked if they had a glass of iced milk where she replied “no. When you ask for milk this is what we have.” So before she said no problem and now she saying no. She didn’t even bring out a glass of ice to even pour the milk into. Ordering our food was also interesting. I had asked about the free appetizer that is advertised on the website which we signed up for and did not even get a welcome email. Her responses to my questions about was “I don’t know. I hate to say I don’t know, but I don’t know. Maybe wait and see if it appears before you leave.” No offer to ask anyone. The happy hour was going on so I did get it half off, but I should have gotten some answer to how we can get that offer of free. I ordered the artichoke spinach dip. The top layer was stiff to where I had to move it to get to the stuff at the bottom, but it’s suppose to be soft enough to dip through it. I do have dietary restrictions to where I asked for plain grilled salmon which they did accommodate, I advised I can’t have broccoli and the waitress asked why? Well I already advised dietary restrictions prior to which should have been enough. I asked to substitute for the Mac and cheese no bacon. I know the food is pre made, but with it being 2023 I would hope restaurants would realize not everyone can or does eat meat. The waitress asked about making it in Alfredo sauce which I accepted. Apparently the cooks reiterated the fact the normal dish comes with bacon and asked if I was sure to just have Alfredo sauce. Why is this such a big deal? Why is stuff premade or why don’t they have other options for premade? With desert. Mind you, we had lengthy waits between orders, deliveries and check ins. And she asked if we were ready for the check before asking if we wanted desert. We all decided to order the brownie bite. The ice cream came out soup for all of them and my brownie was not even the same size or shape as my friends. I can’t even say it was do to short staffed or being to busy because neither one applied. It was not busy and they had plenty of staff. This is very disappointing as I use to come to this location for after work meet ups before Covid. We will not be back. This is very sad how this location has declined. It makes us not want to even try another location.
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