I used to like this place a lot and had a negative - Del Frisco's Double Eagle Steakhouse Orlando - Buy Reservations
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🤢 2/5 - I used to like this place a lot and had a negative
By 👻 @Valery R., 03/13/2023 3:00 am
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I used to like this place a lot and had a negative experience. Decided to give it a chance in the hopes of a positive outcome and returned a little over a year later this past March 2023. Remains positive- Hostess they were very friendly, acknowledge it was my birthday and sat quickly. Quality of the food and bar ambience. Sitting at the bar has always been a pleasant experience. Negative- Poor to no customer service from our server Rachel. She never introduced herself, no welcome greet was given to our table since she rushed straight to ordering drinks for us, checked on us once throughout dinner, brought the check when we had not even asked for it yet. All while she kept a serious face to the point I thought it was personal but started to observe her engagement with other tables as I used to be a mystery shopper and she was no different. Needless to say I won't give Del Frisco's another chance anymore. On my previous experience I thought maybe the server was having a rough day but c'mon a different server and same quality of service for a upscale restaurant? Customer service is crucial for anyones experience and Rachel failed in basic hospitality 101.
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