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Franco's London Reviews from The Last Year
Great Italian centrally located
My son and I came here for lunch and had a delicious meal. The service was efficient, atmosphere businesslike and it was a full house. Loved it.
Excellent
Visited recently on a Thursday evening, and having enjoyed drinks and canapés at a earlier event, we were just looking for a main course. We were both delighted with our main courses, my partner chose a mushroom pasta dish and reported it to be packed with mushrooms and flavour. I had ricotta and asparagus tortellini, which came garnished with fresh asparagus. The tortellini was clearly made in- house with beautiful delicate pieces of asparagus within. The service was a teeny bit slow to start with, they initially forgot to bring us menus but this was rectified fairly quickly and we had a very enjoyable evening. Not the cheapest place to eat pasta, but then for the venue and location you have to expect to pay a little more.
Disappointing vegan dish
I had very a disappointing vegan meal - tomato pasta. There was very little tomato sauce and it wasn't well seasoned. Very dry and tasteless Poor value for money and I won't be back.
Appalling, dreadful, avoid. Terrible service
We went there last night with some friends who highly recommended this restaurant. Firstly, after about 20 minutes, we actually had to ask for menus then it was another good 25 minutes before anyone came to take the order. Again, this was having asked what was going on and please could somebody take our order, especially as many tables that came in after us, not only had their order taken, but we’re already being served their starters… preferential treatment? Then, and only then did somebody actually come and place some olives, nuts, and a basket of bread on the table. This was after nearly an hour. The starters eventually arrived and all seemed well. I myself did not order a starter as I can rarely fit in two courses… Let’s get to the main course, we all ordered the same thing, the veal chop main course which promised much along with a couple of sides. Eventually, our main courses arrived. I could see immediately that mine had not been trimmed at all and the fat on the outside not rendered down and whilst I understand, a little fat is needed for cooking and taste purposes what was left on my chop was quite gross, plus which upon tasting a mouthful was cold, as yet no vegetables served. Again after trying for quite awhile to get somebody’s attention, we mentioned that we were still waiting for our side dishes. By this time our friends had almost finished their meal we were all still waiting for the sides that had been ordered. When only 1 plate of the zucchini actually arrived, I had gone past everything and my friends and husband had finished and the main discussion of the evening was how disappointed we were. We asked to speak to the manager. And even he took his time coming over to our table, we explained all our concerns, and he nodded politely and said that he would adjust the bill accordingly. At this point, we advised him that whatever he was planning to do that he should most definitely not even consider applying the service charge. I asked him to take my plate away.… And no thank you, I would not like anything else and eat alone and also mentioned the missing other side dish which can you believe it still took another 15 minutes to arrive even though they could clearly see that three of the mains had been finished, and mine had been taken away so what was the point of bringing anything more. This was at least 30 minutes after the main course was served. My husband nearly lost it completely then and told the manager not to insult us by even bringing that to the table at this stage and our friends who had been many times before definitely complained that there was preferential treatment going on and generally this establishment must be short staffed. Thriving on past glory one wonders? We most definitely will not be returning, recommending and although our friends company was great the evening was ruined for all of us and in these economic times that is a real shame. We work hard to enjoy a Saturday night out and do not expect an establishment like this to be so deplorable. They did try to make it up to us by adjusting our bill, nevertheless the damage was done! I fail to see how this restaurant gets any good reviews and repeat custom. Our friends have also reported this on Quango , which it was booked through. Go anywhere else!!
The perfect Saturday lunch
Walked in without a booking and was swiftly accommodated. Service was impeccable. Food was outstanding. Atmosphere was welcoming. Would recommend the lobster linguine. Will definitely be back soon.
They don’t open over Easter but accept bookings only to cancel them.
Booked well in advance but cancelled last minute due to not opening over Easter. Why accept the booking and have it booked for about 3 weeks and then cancel it due to not opening over Easter? Please update your website!
Eggs Benedict on value white slice of toast? Have never seen the like.
Attractive room, busy and buzzing with business types for breakfast - but very disappointed that my eggs Benedict appeared not on two buttered muffins but on one slice of value white toast. A VERY STRANGE CHOICE by Franco's - I have never encountered that before. Did they run out of muffins? If so - how about explaining to the customer and asking if they would like brown or white toast - or something else? PLUS - it's a high end Italian restaurant - how about some nice focaccia instead? but good grief not a bog standard slice of white toast.....FFS.
Frankly disappointed
So, we knew it would be pricey, but then you expect something a bit out of the ordinary don’t you. Well it wasn’t. The burrata dish for example was uninspired to say the least - a few basic components assembled on a plate. That said the veal in the vitello tonnato was perfectly poached and tasty; just a bit overpowered by the capers and anchovies. The ‘classic lasagna’ would have been more at home in a classic trattoria and needed a good 10 minutes before it was cool enough to eat safely. Then the coffee - which you expect to be great in an Italian restaurant of this calibre, but again we were disappointed. While the service was generally attentive, this may have been more due to wanting us in and out in the shortest possible time (for example, the first course arrived before the aperitifs were finished and the between-course pause we requested was hardly noticeable). Would we go back? Well the good bits (including the casually elegant surroundings) didn’t weigh up against the rest. So, no.
Nice meal
Ended up by chance. It was still early, but we'll be there for dinner. Great meal. Service was neat.
Frankly great
Great Italian restaurant in a lovely location. Beef carpaccio special was excellent as was the pappardelle with chicken livers. Atmosphere is nice and buzzy particularly for a business lunch. Staff were friendly and welcoming. Not cheap but that’s to be expected given the clientele.
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Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
2 Comments
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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