Worst and slowest service ever - Heritage Restaurant and Cocktail Bar London - Buy Reservations
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🤮 1/5 - Worst and slowest service ever
By 👻 @Minnie1k, 01/20/2023 3:00 am
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We booked this meal many weeks in advanced to kick of the festive season. havibg booked our table for 8pm (we arrived on time), there was no one to greet us upon arrival and we waited 20 mins to taken to our table and that was after we complained 3 times. Then waited another 15minutes for menus and the wine list never arrived so we had to order at the bar. The wait staff did not acknowledge us for most the time to even take our order. We ordered food at 8.50pm (table booked for 8pm), starters arrived at 9.30pm, and mains just after 10pm. the time we would usually be leaving any other restaurant. The only response we got from wait staff was its not fault we don't have staff. Technically it is your problem really, its December, its busy and if you can't manage the restaurant then don't take in so many people.
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