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Hilton Checkers Los Angeles Reviews from The Last Year
Full of surprises and not in a good way.
Booked a room with a workstation, called in advance to ensure that I am roomed away from the elevators, and was told that I would get a room away from the elevators; checked in early and was able to select my room on the map, only to arrive at the hotel, where the front desk person denied my early check-in, denied me the room that I selected through the app, and stated that I will be charged each day for some fee that I would be able to apply to dining. The last part is fine with me because I applied it to somewhat decent breakfast where not so decent overheated coffee was served. The extra fee makes sense because they're a bunch of restaurants around here and Uber eats delivers. Restaurant dining would not survive without this DAILY surprise charge. The worst part is that there is no workstation in this room. Multiple breakdowns and not clear where the gaps close between the website where I booked the room, the app, where I chose the room, and the front desk staffed with people who look like they care, but they don't really and use general terms such as 'we're booked'. Not a desk in this entire hotel to bring to the room. Instead, they offered me a table at the closed restaurant downstairs. No thanks and not ever again. I haven't checked out yet, but I can almost guarantee that no one will ask how my stay was-- when a hotel does not ask you how your stay was. It's a sign of a really horrible service with the employees knowing first hand. two stars because of the servers at the breakfast area and that the room was actually quiet leaving me to believe that this hotel is not booked simply because there are thousands of hotels here in downtown LA and that we will really never know the truth. Of note, the LADBS permit posted in at least one of the elevators expired 4 months ago.
Worn down, surprise upcharges
I wrote my whole three paragraph review, then had to sign on to leave it and it disappeared. To sum up: This place doesn’t live up to its own hype. Price gouging ($25 random fee which we are encourage to use at the breakfast buffet -or the “gift shop”. The breakfast is $28.99 per person and is mediocre. And after $66 they want a tip because the server pointed at the buffet and served us coffee. I left one, but this tells me Hilton doesn’t pay their employees enough and passes the cost onto us. This is not a “restaurant”. It’s a room with a buffet. Bed mushy, furniture worn. Window view is a building next door. Suite door connected to person next door, so we listened to a loud drunk girl all night. And close to the bottom so we heard the sirens too. A/C fan rattled and sputtered like it was on its last leg. Overall, we spent about $250 ($275 w mandatory fee) for a worn down room, loud noises, a wall view, and a mushy bed. Shame on you, Hiltons, for neglecting your property and still charging a premium. When we stayed at the Intercontinental, it was lovely. We will never stay in a Hilton hotel again.
Quiet, friendly hotel.
The hotel is nice. It is quiet. My room smells smoky (this is why 4 stars instead of 5). The room is clean though. I'm on the 7th floor and there is no view. That doesn't bother me but I thought people would like to know The food is good and service is excellent if you need something.
Over charged twice and all I get got was "im sorry and it will be reversed in 3-5 days"
Came up for one night to take my kid to a college tour and they over charged me twice! 200 dollars in charges! Once ok deal with it move on but then I leave and you charge me again! gTfo I am so annoyed and I am not rich so waiting on 200 for five days to be refunded is not cool at all
Hilton Checkers is a nice hotel, in a seemingly historic
Hilton Checkers is a nice hotel, in a seemingly historic building, in a convenient downtown location. My room appeared to have been remodeled fairly recently, as it had a very modern look. The room was very clean, the closet was larger than in most hotels, and the bed was comfy. There was a fridge, but no microwave in my room. The bar area of the hotel was lively at night. All of the staff was very friendly. I was able to check-in early, but for a fee. I would stay again next time I need to visit downtown Los Angeles. I'd try to avoid the early check-in fee next time.
Beware the hidden costs!
While the room was nice and location convenient, I was very upset to learn that I would be charged $25 a day for my 3 night stay. It is couched as a food and beverage credit, but whether you purchase food or not, you are charged. Considering that my omelet with a Diet Coke was $42 with tip, it was even more frustrating. I had to use most of my actual $18 food and beverage credit just to cover breakfast. I realize this is LA, but The breakfast is the same quality as a Hilton garden inn. My feeling was they are forcing their customers to eat at the hotel in order to get something for the $25. But people like to go out and explore restaurants while in LA. The $25 does not rollover to the next day if you don’t use it. In addition as a Hilton diamond member I have access to premium internet, but had to use my hotspot just to watch a show on my computer because the internet was so poor. As a positive, the hotel staff was very friendly and efficient.
Poor service to the business traveler.
Update: After my one star review I was told to called back again only to be told I will not be refunded. Waste of my time. Your hotel does not accommodate the business traveler. Called customer service. No luck. Diamond Member here. Would not recommend for business travel. Giving a one star review for service. Can’t get anyone on the phone. Won’t refund money due to having to cancel stay at the last minute. I’ve stayed at Hampton Inns that had better service.
Downtown LA Classic Hotel
This hotel was recommended by our travel agent and is located in the financial district of downtown LA. It is within walking distance of some wonderful restaurants (Bistro Louie, Drago, and Denae's Cafe). Upon checking in, we were warmly greeted by Mia at the front desk. She made us feel like she was welcoming us into her own home. The rooms were nicely decorated and comfortable. This hotel is highly recommended.
Broken Lobby bathroom at Bar /Poor Service & Over Priced
We are Hilton Rewards members and I DO NOT RECOMMEND. We drove 3 hours to get to LA to stay at this Hilton. We picked this place because we wanted to go to the Lakers game and see LeBron James. So this was a bucket list item, special treat and expense for us. The hotel advertised that the Crypto arena was 1 minute away walking? Actually, the arena was 10 minute walk in the rain. We ended up not going because we were advised that it was not safe to walk. Since we paid $50.00 per night to park our car, we were not willing to also pay an Uber since we had planned to walk. It appears that this hotel is used mostly for business guest. These guest are not paying for rooms, their company is. However if you are personally paying $600.00 a night more is expected. The best thing about this place is the architectural building (absolutely gorgeous), the two doormen that helped us get inside. If I could rate it negative stars I would. The majority of the staff was haughty, rude and dismissive. When you pay for a luxury room, you are paying for amenities like the rooftop pool, gym, customer service and smiling faces. This place only had a gym (I think) and a broken lobby bathroom. So we had to use our own 3rd floor bathroom while we caught up with old friends at the lobby bar. Checkers Hilton greeted us with frowns and unwillingness to help. I guess we weren’t dressed up enough to stay there? Why that would matter is baffling since money spends no matter what you look like. I am a college graduate that speaks 3 languages, yada, yada yada. Don’t judge a book by its cover! We ate quietly and enjoyed having breakfast together. However, the buffet breakfast is over priced, glamorized Holiday Express food. For two people they charged $50.00 for powdered eggs and food that needed to be changed out for fresher food. The service was lacking as no-one asked us if we wanted coffee or if we wanted anything. They did ask other patrons if they wanted refills of coffee. They just brought us the bill. We felt as if they wanted us to leave. Regardless, we wanted to go too. Nothing worse than paying for luxury to be treated as if we were the homeless people that lurk in front of the building at sundown. Next time just stay at the Holiday Express. You will avoid skid and have beautiful memories of LA.
March 8, 2024- We are Hilton Rewards members and I DO NOT
March 8, 2024- We are Hilton Rewards members and I DO NOT RECOMMEND. We drove 3 hours to get to LA to stay at this Hilton. We picked this place because we wanted to go to the Lakers game and see LeBron James. So this was a bucket list, special treat and expense for us. The hotel advertised that the Crypto arena was 1 minute away walking? Actually, the arena was 10 minute walk in the cold rain. We ended up not going because we were advised that it was not safe to walk. Since we paid $50.00 per night to park our car, we were not willing to also pay an Uber. We realize that this hotel is used for business guest. However at $600.00 a night, more is expected. The best thing about this place is the architectural building (absolutely gorgeous), the two doormen that helped us get inside and the $25.00 food credit that the staff is hesitant to tell you about. If I could rate it negative stars I would. The majority of the staff was haughty, rude and dismissive. When you pay over $200.00 a night for a room you are paying for amenities (roof-top pool is closed), customer service and smiling faces. Checkers Hilton greeted us with frowns and unwillingness to help. I guess we weren't dressed up enough to stay there? Why that would matter is baffling since money spends no matter what you look like. I am a college graduate that speaks 3 languages, yada, yada yada. Don't judge a book by its cover! We ate quietly and enjoyed having breakfast together. However, the buffet breakfast is over priced, glamorized Holiday Express food. For two people they charged $50.00 for powdered eggs and food that needed to be changed out for fresher food. The service was lacking as no-one asked us if we wanted coffee or if we wanted anything. They did ask other patrons if they wanted more coffee. They just brought us the bill. It felt as if they wanted us to leave. Regardless, we wanted to go too. Nothing worse than paying for luxury to be treated as if we were the homeless people that lurk in front of the building at sundown. Next time just stay at the Holiday Express. You will avoid skid row and you will have good memories of LA. We couldn't wait to return back to beautiful Ramona California.
Disappointed, but some lovely interiors
Of 2 beds in the room, only 1 was comfortable - the 1st sagged so much we got up & moved to other bed at 3 am. Room was clean; restaurant food at 9 pm was good. Neighborhood - very busy street, and hotel parking was $51 PLUS TAX (taxable parking?!) per night! Lovely vintage lobby with mosaic tile floors was nice. At Check-in: they tried to tell me we had not pre-paid (which we had) ~ took 5 minutes to get it right. Very disconcerting and time-consuming. Overall ~ we will not return.
Did a little staycation at Hilton Checkers.
Beautiful boutique hotel. We were greeted by Milton from Valet . Very Welcoming. Mia front desk manager was very accommodating. Great energy. Max from the restaurant was so helpful. Very busy but he got us a table and very attentive. We had a lovely experience and will return.
Would not return
Overpriced and underwhelming hotel in the heart of the financial district. Bottom line, this hotel should be flagged as a doubletree versus a full service Hilton. The hotel is fine— a bed and a bathroom is all you need for a decent night. However, with a weekend night price point of almost 300 plus parking, this is not worth it. Rooms— king room was small, but we chose a corner room ourselves and while small it was well organized. Furniture was old but worked fine. Lunch — no restaurant open for lunch Dinner— did not bother trying the food, but did not look great Breakfast— no service at a buffet that just didn’t have much. Could not even order a la carte. Luckily was able to get someone to get me some eggs from the back. Check in- was fine but when I went back at 8pm to grab some water, was offered two bottles— suddenly Denise came by and yelled at us saying water is only for checkin and we should refill our bottles if we run out. Not so nice. Valet— expensive but no comments. Could not charge my ev.
Hilton Checkers @ Los Angeles: Where elevators take a break and Microwaves play Hide & Seek!
I recently stayed at this hotel and here is my review breakdown for it. Accommodation and Pricing: As someone who typically opts for budget hotels, this hotel leans towards the pricier side compared to my usual choices. During my recent 3-night stay, I booked a room with ‘2 Double Beds’ for $229. The room featured two comfortable Serenity brand beds and a notable 55-inch TV, the largest I’ve encountered in a hotel. The adjustable TV swivels for optimal viewing angles. A surprising highlight was the extensive selection of cable channels, including complimentary HBO, a rarity in my hotel experiences. Room Amenities: A notable drawback, however, was the absence of microwaves in the rooms. Given the rate I paid, I expected this basic amenity, especially considering that even budget hotels I frequent provide them. This omission left me baffled and disappointed. Parking Situation: Another point of dissatisfaction was that they only offer Valet parking, priced at a steep $51 according to their website. While I assumed this was a daily charge, my final bill at check-out revealed a reduced total of $129 for the three nights (equivalent to $42.98 per night). Though I didn’t inquire about the reduction, I was relieved not to exceed my anticipated expense of $153. Elevator Issue: During my stay, I noticed that one of the two elevators was unresponsive and very slow. This issue seems to have been highlighted in reviews, with a response comment mentioning they were going to fix it eight months ago. It appears that this concern remains unaddressed, indicating a potential lack of responsiveness to guest feedback. Staff and Service: Despite these concerns, I enjoyed my stay. The Front Desk staff were welcoming and accommodating. Overall Rating: Considering the price paid, I expected additional amenities such as in-room microwaves and a more reasonable Valet parking fee. For further insights, please refer to the pictures from my stay. I’ve rated this place 4 stars, considering the points mentioned in my review.
I recently stayed at this hotel and here is my review
I recently stayed at this hotel and here is my review breakdown for it. Accommodation and Pricing: As someone who typically opts for budget hotels, this hotel leans towards the pricier side compared to my usual choices. During my recent 3-night stay, I booked a room with '2 Double Beds' for $229. The room featured two comfortable Serenity brand beds and a notable 55-inch TV, the largest I've encountered in a hotel. The adjustable TV swivels for optimal viewing angles. A surprising highlight was the extensive selection of cable channels, including complimentary HBO, a rarity in my hotel experiences. Room Amenities: A notable drawback, however, was the absence of microwaves in the rooms. Given the rate I paid, I expected this basic amenity, especially considering that even budget hotels I frequent provide them. This omission left me disappointed. Parking Situation: Another point of dissatisfaction was that they only offer Valet parking, priced at a steep $51 according to their website. While I assumed this was a daily charge, my final bill at check-out revealed a reduced total of $129 for the three nights (equivalent to $42.98 per night). Though I didn't inquire about the reduction, I was relieved not to exceed my anticipated expense of $153. Elevator Issue: During my stay, I noticed that one of the two elevators was unresponsive and very slow. This issue seems to have been highlighted in reviews, with a response comment mentioning they were going to fix it eight months ago. It appears that this concern remains unaddressed, indicating a potential lack of responsiveness to guest feedback. Staff and Service: Despite these concerns, I enjoyed my stay. The Front Desk staff were welcoming and accommodating. Overall Rating: Considering the price paid, I expected additional amenities such as in-room microwaves and a more reasonable Valet parking fee. For further insights, please refer to the pictures from my stay. I've rated this place 4 stars , considering the points mentioned in my review.
Great downtown place to stay!
My family and I stayed one night to celebrate my birthday and had a wonderful time. The 1927 lounge had great food (the grilled shrimp cocktail and vegetable pasta really hit the spot). We stayed in a fantastic king bed room with lounge, it was fun and let us spread out a bit. Staff was so nice and helpful. It’s a great spot for a weekend downtown. We did take a Lyft since we live in town and the price for parking was so high. Walking distance to lots of restaurants and quite a few bars. LA Live is also pretty close, if you don’t mind a bit of a walk. Would definitely stay again.
During our stay there was a problem with the fire system.
The alarm went off multiple times over multiple days. I close to 1000 for my stay and they didn't offer us anything. The breakfast is also not worth the price. I contacted customer service and they never responded. I also got a notice that they tried to bill me twice but the second time didn't go through thankfully.
Great service - goes above and beyond - clean rooms -
Great service - goes above and beyond - clean rooms - beautiful location. Helped make the 30th anniversary of our engagement special - proposed at Checkers 2-14-1993! Still excellent! Disappointed that the spa/pool on the roof was closed many years ago. Very special place with great staff/service - highly recommended!
This is a great spot for a drink after work or for an
This is a great spot for a drink after work or for an evening hangout. The view from the outside bar area is worth the visit. Lots of beautiful architecture around. The bar is well stocked and valet parking is available if you don't want to deal with parking.
When I'm working in or near downtown LA, I like staying
When I'm working in or near downtown LA, I like staying here. It's a smaller hotel and convenient to many restaurants and establishments downtown. The rooms are nicely done and super quiet. Valet is quick and it's easy to get in and out. I've stayed here many times over the years and the service has always been consistently good. I have only had drinks here (which were great) and can't comment on the food. There are many good restaurants nearby so I'd recommend exploring those for meal options rather than getting generic hotel food.
I lost my ID here, the supervisor and management were
I lost my ID here, the supervisor and management were absolutely no help at all. They did not check for me, they wouldn't let me check the room I was in, even though I had just checked out. And the room wasn't even being cleaned at the moment so why would it matter? And the room was not booked for someone else. I was staying in room 104 and was sick the whole time I stayed there from nov 12-13th. I did not leave this hotel I stayed in bed. Whoever checked me in did not give me my ID back. I came back as soon as I noticed it was missing when I checked into my next hotel down the street. And I took an uber so there's no way I lost it on the way to the next hotel. Everything was packed away. And I never lose things. When I went back to check if they found my ID, the supervisor woman named ZAIRHA was extremely rude to me. She wouldn't give me the name of the manager. I asked if she could give me her email and she didn't respond a word back to me she just wrote it down on a piece of paper super messily so I could hardly read it. I asked what the name of the manager was and she just pointed to the paper. I asked her kindly if she could write the name of the manager down for me, and she couldn't even do that for me. It's like she didn't care at all that I lost it. Terrible customer service. She was so rude to my boyfriend as well, who is always kind and respectful to staff, and they acted like they didn't know who he was when he literally checked in with me and checked out with me. They wouldn't let him check the room either. And I've called a few times now and the staff just give me straight attitude. They're just like no we haven't found it. Not any "oh I'm so sorry you haven't found it yet, that really is so unfortunate, we will call you if we find it!" Nothing like that! Just so rude! I do not recommend staying here just because of how terrible their customer service is. I hope the supervisor ZAIRHA gets fired for this type of behavior.
I have stayed at the Hilton Checkers twice in the last
I have stayed at the Hilton Checkers twice in the last month. Valet and Check In were easy especially with the Hilton app. The rooms were nicely furnished, clean and the I love the bath products! All of the staff were friendly and helpful. The location in downtown is perfect and close to the Library Bar a new favorite to visit. Also easily walkable from Crypto Arena. My only wish was that the bar was open later. We will definitely be back soon!
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